Computers in Management BBA 2 Sem

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Q1. What do you understand by generations of computers? To which generation the personal computers fall? Describe the characteristics and capability of personal computers.

Q2. Explain the concept behind Batch processing and transaction processing system.

Q3. What do you understand by interactive input devices? Discuss a situation where they are used appropriately.  

Q4. What are the major categories of application software? Discuss each category in details.  

Q5. Write short notes on any three of the following.

  1. DBMS
  2. Transaction Processing systems & Management Processing Systems
  3. DNS
  4. Operating System
  5. Ethernet


Q6. What is computer network? What do you understand by network topology?          Describe three network topologies with appropriate examples.

Q7. What are the various security threats that computer organizations are facing today and why providing security is necessary? What is the advantage of using fire wall?

Q8. What do understand by electronic data interchange along with its advantage and disadvantage? Also discuss the components of EDI system.


Case Study


Banking industry now a day’s depends heavily on automation of its operations that not only automates its functioning but at the same time provides enough intelligent information for quick and effective decision making. The total branch automation system covers all retail banking functions performed in a branch both in front office and also in back office. Its powerful management information system enables senior management to take timely strategic decisions in most dynamic market   environment.

XYZ is a nationalized bank with more than 1000 branches with  focus on information technology Tyra Information System has obtained the Total Branch Automation tender competing with number of companies at the RFI stage and also against established players at RFP stage. The system has been implemented at 300 branches. It runs on UNIX WARE business edition operating system and standard Oracle RDBMS It supports following modules and functions.


  • Demand Liabilities( Savings, Current, Flexi Deposits)
  • Time Liabilities( Term Deposit, Daily Deposits)
  • Fund based advances( Cash Credits, Overdrafts, Loans, Bill Discounting)
  • Non Fund Based Advances( Bank Guarantee, Letter of Credit)
  • Customer Services(Issue of Cheque Books, Cheque stock maintenance, Stop Payments, Standing Instructions, Lockers, Tax Collection, Pension)
  • Remittances( Demand Drafts, Pay Orders, Mail Transfers, Telegraphic Transfers)
  • Online Transactions Processing( Cash ,Transfer, Clearing)
  • Signature & Photograph maintenance & retrieval
  • Nonperforming Assets
  • Share Accounting
  • Branch General Ledger Accounting


  • ATM interface
  • Tele banking/IVRS Interface
  • Mobile Banking Interface
  • Remote Banking/Information Kiosk Interface
  • Any Branch Banking

Q1. Highlight the advantages and limitations of computer applications in Indian Banking Industry


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  1. Computers are also known by the name:
  2. Cache Memory is:
  3. What provides an interface between Hardware and user
  4. RAM is known by:
  5. 1 Byte equals to:
  6. Computers carrying operation on data which can vary continuously and are measurable such as time, lengths, weights etc
  7. A group of conducting wires or lines over which electrical signals corresponding to data and instructions are transmitted is
  8. Which of the following is not a Programming Language
  9. A database structures that treats files as tables is
  10. Which of the following is a language
  11. A processing system wherein data is gathered for a time and collected into a group before they are entered into the computer system
  12. Which of the following is not property of DBMS
  13. The facility which defines the conceptual scheme and also gives some details about how to implement this scheme in the physical devices is called
  14. Users who interact with the system by writing database application like computer aided design system are called
  15. Groups of specially wrapped and insulated wire lines that are able to transmit data at high rates
  16. Which of the following is not a type of computer network
  17. Which of the following is a DBMS
  18. Web Browser is a
  19. Which of the following is not a device used in LAN
  20. Which of the following is not a domain name
  21. To install multimedia facility into a computer, one does not essentially need
  22. Malicious programs that damages your computer is called
  23. What is the name of the screen symbol that shows the placement of the next character
  24. Which of the following is not an impact device
  25. Which of the following file formats is used for art work
  26. A system which involves the digitization of telephone network so that voice, data, text, music etc. can be provided to end users from single end-user terminals
  27. The two kinds of main memory are
  28. Data Elements of related type are grouped into
  29. A command that lets you change one or more fields in a record is
  30. Which of the following is not a search engine
  31. The floppy discs comes in two sizes they are
  32. Which of the following topology is least affected by addition or removal of a node
  33. A host on the internet finds another host by its
  34. Which of the following browser is not free
  35. Which of the following is not the main component of EDI system
  36. Which of the following is essentially not a pre-requisite of E-commerce
  37. What is the method of safeguard used for the safeguarding highly confidential information such as Corporate data or credit card information is being transmitted across the Internet
  38. What is the full form of HTML
  39. URL stands for
  40. Multimedia S/W used for video editing is

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Business Environment BBA 2 Sem

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Q1. Discuss the nature and dynamism of business environment. What factors trigger changes in the business environment?

Q2. Elaborate upon the major components of internal environment of a business firm?

Q3. Explain the main objectives as incorporated in various five-year plans of India.

Q4. Social responsibility is a luxury which a few business organizations can afford’. Do you agree or disagree? Give arguments in support of your answer.

Q5. Write short answers to any three of the following: – 

  1. a) Factors effecting technological environment of business
  2. b) Economic Liberalization
  3. c) Horizontal and vertical integration
  4. d) Special Economic Zones (SEZs)
  5. e) TRIPS & TRIMS

Q6. How technological change effects business? Discuss with suitable examples.

Q7. Explain the regulatory role of the government in an economy. Is government intervention in the economy desirable?

Q8. Explain the role and functions of WTO and discuss its importance in promoting international trade.


Case Study


ABC Ltd. is an Ahmedabad based soaps and detergent company. It has a broad product portfolio, with salt and soda ash to soaps and detergent manufacturing and marketing. The company was established in 1975 and its early operations were small. It adopted a strategy of low pricing and low margins to beat Multinational giants in the same sector. It benefited by operating in small scale sector and thus saved enormously on excise duty that multinationals had to pay for every kilogram of soap/ detergent they produced. It also concentrated on widening its distribution network. Initially, sales pushed mainly through word of mouth and latter on as the products became popular, sales agents/distributors across the country associated with the company and operated on the tiny margins offered by the company, owing to volumes.

The company intelligently uses television as a medium to promote its brands and push sales. In 2007-08, the company’s net sales grew to Rs 3206 crores, 13.5% higher than 2006-07. Its net profit during the same period was Rs. 446 crores, up by 18% from 2006-07. The debt servicing burden was also decreased by 21% to about 36 crore during 2007-08.


The company saves much on its various expenditure heads like staff cost, power and fuel through better operational efficiency and re-engineering. It has already created a brand associated with cheap products. The company also faces intense competition from hundreds of small scale soap makers. Currently, in 2009-10 the company employs a workforce of 14000 and a turnover of around Rs. 3600 crores. Over the years the company has increased its sales volumes through better product mix, focus on R&D, and proper advertising.


As a part of its ‘Corporate Social Responsibility’ ABC Ltd. has ventured into secondary and higher education and runs educational institutions with a determination to serve the society and create a goodwill. Quality education and vocational training is imparted to the needy free of cost. It has also set up old age homes in the state of Gujarat.


Q1. Read the profile of ABC Ltd and carry out SWOT analysis for presenting before the board if it is feasible to expand the operations.

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  1. Banking sector will fall under which of the following sectors?
  2. In which production India has attained self-sufficiency?
  3. The main watchdog of international trade is —
  4. Find the odd one out—
  5. National Income estimates in India is prepared by—
  6. Who is the Chairman of NDC?  
  7. The Plan Holiday refers to the period—  
  8. Which of the following regulates the working of stock markets in India?  
  9. The New Economic Policy launched in 1991 consist of—

(i) Stabilization policy

(ii) Import control policy

(iii) Deficit financing

(iv) Structural adjustment policy


  1. Closed economy’ is one in which—  
  2. Mixed economy means—  
  3. The largest share in India’s national income is from—  
  4. VAT is imposed—
  5. Which of the following countries per capita income is the highest?
  6. India is not a member of—  
  7. Black money in India—  
  8. Stagflation means—
  9. The President of India is elected by—  
  10. Which of the following is not a fundamental right enshrined in the Indian Constitution?  
  11. India has—
  12. Income tax is an item of—  
  13. The objective of case-study is—  
  14. Inflation, in theory occurs—
  15. Among the supply side measures to control inflation is—  
  16. ‘Level playing field’ argument of industries requires-
  17. In a flexible exchange-rate system, an increase in the domestic interest rate would tend to—
  18. Which of the following items is not included in a country’s balance of payments?
  19. Which two of the following are the most likely effects of the imposition of a tariff on an imported good? (a) The domestic price of the imported good will fall (b) Overseas production of the good may be stimulated (c) Overseas employment will rise (d) The domestic price of the imported good will rise (e) Gain of tax revenue by the government
  20.  Which two of the following are regarded as the main aims of the World Trade Organisation (WTO)?  a)     To eliminate discrimination in world trade  b)     To provide financial assistance to countries with debt  c)     To reduce tariff barriers  d)     To make ‘infant industry’ protection illegal  e)     To help give preferences to smaller economies
  21. Which of the following is the most integrated form of regional economic arrangement?
  22. Which two of the following arguments are most likely to be used to justify protectionism? a) To protect high cost domestic industries b) To protect strategically important industries c) To protect industries which are still immature d) To maximise government tax revenue e) To protect environmental standards  
  23. A situation where any advantage given by one member of the WTO to another member must be extended to all WTO members.
  24. A situation where a country exports a product at a price below its cost of production.
  25. A protectionist measure whereby members of a regional trading bloc agree to impose an identical rate of protection on all goods imported from non-member countries.
  26. An MNC (multinational company or corporation) can be defined as a firm which:
  27. Coca Cola is a good example of a _______________ MNC (Multinational Corporation).
  28. MNCs are in a good position to vary their strategies in different phases of the product life cycle. For instance in the __________ phase(s) they will usually _______________.
  29. Which of the following is NOT likely to be a benefit that host countries will obtain from MNCs?
  30. When MNCs reduce their tax bill in different host countries this is usually done by a technique called:
  31. Which of the following can be a disadvantage to the host country of MNC investment:

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Business Communication BBA 2 Sem

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ADL 24 Business Communication V2

ADL 24 Business Communication V2

Assignment A
1. Explain the process of communication?
2. Why is recognizing common barriers to effective communication important? Identify one common barrier from each of the following three barrier zones.
-Barriers by surrounding environment
-Barrier between the people
-Barrier made by words
3. As you prepare a business presentation for your company’s executive management committee, how will you know whether you need visual aids? What kinds of visual aids can be used?
4. How important is body language while appearing for an interview? Elaborate giving suitable examples.
5. Write short note on any three of the following.
a) Abbreviations( Give examples)
b) Synonyms & Antonyms(Give examples)
c) Non Verbal communication( Give examples)
d) Interview as a mode of non verbal communication
e) Types of business letters
6. Draft a circular for the office staff mentioning the changes in timings of the office?
7. Design the promotional material for a management event. It should include brochures, invites and programs.
8. You are the office manager for Smart System, Inc, a startup IT firm in Udyog Vihar Gurgaon. Recently you bought 10 modems from Precision Supplies, a computer hardware supplier located in New Delhi (L2 Block Connaught Palace New Delhi). After two weeks of installation of modems, you found that two of the modems are not functioning properly. Since you have paid the full amount against the purchase of modems you are entitled to enjoy two years of warrantee including free replacement for any product within one month.
You called their customer service department to ask for replacement last Friday that replacement would be delivered on following Monday. It is now Friday and you haven’t heard anything from the supplier company. You need the two modems immediately as your company is working on a major project and dead line is approaching fast. This is the first time you have ordered from Precision Suppliers and may be last.
Write a letter of complaint to demand for immediate replacement or full refund.
Case Study

. Read the case study given below and answer the questions given at the end

Charisma Corporation
Charisma Corporation (CC) has recently embarked on a new kind of training. The corporation is teaching many of its employees, especially those in the marketing and sales to make decisions on the basis of non verbal communication cues. For Malini Varma, VP of CC, focusing on non verbal communications has become an important part of her inter personal dealings. Several years ago, Varma became interested in how body movements and mannerism truly reflect what an individual is saying. Continuously reading in this area of study, Varma has been able to take decisions about potential employees and potential customers by ‘reading’ them. Varma believes that body language can give a person competitive advantage. It can make difference while closing a deal or, as in CC’s case, while hiring employees. For example, during interviews, Malini pays constant attention to the candidate’s eye movements and mannerism. She believes that she can correctly predict if the candidate will be aggressive sales person while simultaneously being personable and friendly. How does she do it? She does this by looking at their eyes and the way they present themselves. In one case hiring decision came down to two people. The first person was animated and made constant eye contact. The second candidate never looked in the eyes of Malini. , leaned back in his/her chair, and crossed both his legs and arms. The first candidate demonstrated the communication skills that Varma thought aligned with successful performance in her organization.
Malini Varma is convinced that communication skills play a significant role in helping her organization achieve its annual sales goals. Personally, she has found that it has helped her ‘quality’ customers. For instance even when a potential customer says,’ yes’ with his/her arms and legs crossed emphatically, it means, No! Understanding this, Varma is in a better position to probe further into the possible objections the customer has. She has found that, in many cases, she is able to steer the conversation in a direction that ultimately leads to successfully closing a sale. And that is a major competitive advantage.

1. What problems Varma encounter by her heavy reliance on non verbal communication?
2. What communication guidance would you give to Varma and individuals like her who place an inordinately high value on body language? Explain your position.

Assignment C

  1. Example of external Communication–
    a) Letter from supplier
    b) Meeting of employees in purchase department
    c) Conversation between a manager and his assistant
    d) Telephone call from area manager to branch manager
  2. A manager would give message about social events to employees using–
    a) Fax
    b) Report
    c) Agenda
    d) Notice
  3. Which size of business is most likely to use informal communication more regularly–
    a) Large
    b) Medium
    c) International
    d) Small
  4. Which of these are record of a meeting?
    a) Agenda
    b) Minutes
    c) Plans
    d) Presentation
  5. What type of meeting is AGM?
    a) Annual General Meeting
    b) Asking Group Meeting
    c) Altogether Group Meeting
    d) Answering General Meeting
  6. Which of these is a disadvantage of e-mail as a form of Business Communication?
    a) Lack of possible details
    b) Limited number of recipients
    c) Speed
    d) Difficult for receiver to determine the tone
  7. What o the letters ENC or ENCs at the end of a business letter mean?
    a) Enclosure
    b) Encircle
    c) Encore
    d) Encase
  8. A cover letter is–
    a) Courteous and helpful
    b) Unnecessary
    c) Considered to be in poor taste
    d) Always mailed separately
  9. Inquiry letters are letters that–
    a) Ask for more information
    b) Ask for credit
    c) Try to reactivate the business
    d) Ask for adjustments
  10. Which of the following is NOT a component in the Communication Model?
  11. a) Sender
    b) Messenger
    c) Encoding
    d) Receiver
  12. What kind of information should be included in a resume?
    1. Work experience
    2. Education
    3. Affiliation & Membership
    4. Letter of recommendation
    a) All except 1
    b) All except 2
    c) All except 3
    d) All except 4
  13. What are the common barriers that impede communication?
    1. Barriers with people
    2. Barriers with wards
    3. Barriers made by cultural differences
    4. Barriers made distance
  14. a) All of above
    b) All except 2
    c) All except 3
    d) All except 4
    Which of the following information should be included in minutes?
    1. Date & venue of the meeting
    2. Decisions made at the meeting
    3. Comments from members
    4. Action to be taken by the members
    a) All of above
    b) All except 2
    c) All except 3
    d) All except 4
  15. When preparing to write for business purposes , the 4 Ps include—
    1. Personal
    2. Position
    3. Polite
    4. Professional
    a) All except 1
    b) All except 2
    c) All except 3
    d) All except 4
  16. Which of the following is NOT a problem when calling for a meeting?
    a) Personal Agenda
    b) Team spirit
    c) Interpersonal conflicts
    d) Cultural differences


  1. What type of software would a writer uses to produce a slide show for a meeting?
  2. a) Database application
    b) Presentation application
    c) Spreadsheet application
    d) Personal information application
  3. Which of the following is not a component in Communication model?
    1. Sender
    2. Messanger
    3. Encoding
    4. Receiver
    a) All of the above
    b) All except 1
    c) All except 2
    d) All except 3
    18. Which of the following is NOT a problem when calling for a meeting?
  4. a) Personal Agenda
    b) Team Spirit
    c) Interpersonal Conflicts
    d) Cultural Differences
  5. Which of the following is not an external business written communication?
  6. a) Complaint Letter
    b) Curriculum Vitae
    c) Memo
    d) Enquires letter
  7. Effective communication can only be achieved when—
    1. The audience is understood
    2. Feedback is encouraged
    3. Thoughts are organized
    a) All of the above
    b) All except 1
    c) All except 2
    d) All except 3
  8. Although spell checks are useful for identifying misspelled words, it cannot distinguish–
    a) Words that are spelled correctly but used incorrectly
    b) Troublesome words that are misspelled
    c) Homonyms that are misspelled
    d) Synonyms that are misspelled
  9. What should be avoided when engaging in business correspondences?
    1. Choppy sentences
    2. Passive sentences
    3. Bias free language
    4. Cliches
  10. a) All except 1
    b) All except 2
    c) All except 3
    d) All except 4
    I invited a friend to come to a street market by my house where they served some real good Japanese food. My friend’s mom wanted to pay for her daughter’s meal, but I insisted on paying for both for meals myself, her mom finally said, OK, as long as we go Dutch next time. What does it means?
    a) I pay for your meal
    b) You take me with you
    c) You let me drive you there
    d) We divide the costs
  11. I went to a real nice restaurant yesterday. The food wasn’t costly and helping were generous. I asked for a doggy bag as I couldn’t eat the entire food.
    a) Package to pack leftover food
    b) Dog bowl that you can give the left over to your dog
    c) A special order where you get smaller meals
    d) Special order where you get larger meals
  12. Fabian was a doormat. No wonder his class mates were always giving him a hard time.
    a) Snob
    b) Geek
    c) Coward
    d) Chubby boy
    26. When superior provides directions to his subordinates, it is known as—————- communication.
  13. a) Upward
    b) Downward
    c) Horizontal
    d) Lateral
  14. If a person taps his feet, it is an indication of–
    a) Impatience
    b) Anger
    c) Frustration
    d) Confidence
  15. Active listening can be demonstrated verbally through–
    a) Clarifications
    b) Questions
    c) Feedback/Suggestions
    d) All of the above
  16. Paying more attention to the way speaker is dressed, is an example of focusing on——-rather than ———–.
  17. a) Deliver, Content
    b) Content, Delivery
    c) Looks, Message
    d) None of above
  18. The most valuable ideas come from——– communication.
    a) Upward
    b) Downward
    c) Horizontal
    d) none
  19. Kinesics means–
  20. a) Personal space and distance
    b) Body language
    c) Physical environment
    d) None of the above
  21. Eye contact conveys–
    a) Intensity and interest
    b) Nervousness
    c) Interest
    d) Anger
  22. Barriers to listening–
    a) Psychological Barriers
    b) Physical Barriers
    c) Attitudinal Barriers
    d) All of above
  23. Some common mistakes made with regard to English Language usage are–
    a) Redundancies
    b) Clichés
    c) Frequent use of similar sounding words
    d) All of above
    35. Power Point slides should not be–
    a) Cluttered
    b) Colorful
    c) Decorative
    d) None of above
    36. Meetings are effective when———–are not made
  24. a) Inputs
    b) Decisions
    c) Communication
    d) None of above
  25. The common purpose of notices and circulars is to———–rather than————–.
    a) Persuade, Inform
    b) Inform, Persuade
    c) None of above
    d) Both of above
  26. Effective communication with shareholders means being——–with them.
    a) Open
    b) Transparent
    c) Truthful
    d) All of above
  27. A———is an opening statement in a bad news letter.
    a) Idea
    b) Subject
    c) Buffer
    d) None of above
  28. Audience analysis helps to determine the——-and——of the report.
  29. a) Tone & Complexity
    b) Language &ideas
    c) None
    d) Both

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Organisational Behavior BBA 2 Sem

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Q1. OB is the study of individuals and group in organization. Discuss. Explain the levels of human behavior.

Q2. Explain which type of personality you have according to MBTI model.

Q3. How McClelland’s need theory is helpful in understanding an employees work motivation. Give examples to support your answer.

Q4. Learning is modification of behavior through practice, training, or experience. Explain with the help of social learning theory and with your own experience.

Q5. Write short note on any three of the following.

  1. a) Any two perceptual errors with examples
  2. b) Three ego states in Transactional Analysis
  3. c) ERG theory of motivation
  4. d) Work related attitudes Factors affecting human behavior


Q6. Communication is considered to be the most important and most effective ingredient of management process”. Give ways by which it can be made more effective.

Q7. Do a comparative analysis of leadership traits and styles of a corporate leader and a political leader.

Q8. A group can contribute to the effectiveness of an organization and if a group has problems, it can deteriorate the performance. Explain with the help of examples.


Case Study

                                          The Industrial Engineering Change


An industrial engineer, Jayesh was assigned to an electronic assembly department to devise methods of improvement. In one assembly operation he soon recognized that a new fixture might reduce labor cost by about 40%. He discussed the situation with the group leader Rakesh, and then with supervisor, Mukesh. Rakesh was indifferent, but Mukesh was interested in the offer and added certain suggestions to Jayesh’s idea.

Feeling that he had Mukesh’s approval, Jayesh had the fixture made. With the permission of Mukesh, he assigned an assembler (Radha) to try the fixture. She was cooperative and enthusiastic and on very first day exceeded the expected improvement of 40%. When Rakesh was shown the results at the end of the day, he claimed that this was one of the fastest workers in the department and that results could not be generalized for the whole department.

The next day, Jayesh asked Mukesh for another operator to help prove the fixture. At this point, Mukesh noted that the fixture did not include his idea fully. Jayesh explained that he had misunderstood but that he would include his suggestions fully in the next fixture built. Mukesh however continued to be negative about the fixture.

When Jayesh attempted to instruct the other assembler the way he had instructed Radha, her reaction was negative. In fact, when he stopped instructing her, it seemed that she deliberately decreased her speed of work as she used the fixture. She also made some negative comments about the fixture and asked Jayesh if he felt he deserved his pay check for this kind of effort. At the end of the day her productivity was 10% below normal production by the old method.

Q1. Do the SWOT analysis of the group in details

Q2. Review the activities of management for supporting the change. What suggestion you would give to Jayesh to implement this change–effort in organization.


Q3. Why do think Rakesh is indifferent towards Jayesh’s suggestion? Do differing attitudes play a role in it?

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Section C

Q1: Which of the following theories was proposed by Douglas McGregor?

  • Hierarchy of Needs Theory
  • Theory X and Theory Y
  • Two actor Theory
  • ERG Theory


Q2: What is the sequence of five stages of group development?

  • Forming, Storming, Norming, Performing, Adjourning
  • Norming, Adjourning ,Storming, Forming, Performing
  • Storming, Forming, Adjourning, Performing, Norming
  • Norming, Performing, Adjourning, Forming, Storming


Q3: Which of the following statement about personality is not correct?

  • Personality is always stable
  • Personality is a part of a person
  • Personality is the primary source of emotions in most people
  • Personality is an aggregate whole


Q4: An OB study would be at least likely to be used to focus on which of the following problems?

  • A fall in productivity in one shift of a manufacturing plant
  • A decrease in sales due to growing foreign competition
  • Excessive turnover of employees
  • An increase in absenteeism in a company


Q5: The creation of a whole that is greater than the sum of its parts is called–

  • Social Loafing
  • Synergy
  • Learning
  • Development


Q6: The degree to which members are attracted or loyal to the group is–

  • Cohesiveness
  • Synergy
  • Learning
  • Motivation


Q7: Which of the following is not a learning model?

  • Classical Conditioning
  • Operant Conditioning
  • Social Learning
  • Definite Learning


Q8: People are conscious, active participants in how they learn is theory of–

  • Social Learning Theory
  • Cognitive learning Theory
  • Definite Learning Theory
  • Classical Learning Theory


Q9: People work less hard in group because–

  • They don’t want to work
  • They think that there work is less noticeable in a group
  • They are not satisfied with their salary
  • They don’t like the boss


Q10: Assigning one’s personal attributes to another individual is–

  • Stereotyping
  • Stereotyping
  • Projection
  • Fundamental Attribution Error


Q11: One attribute of a person or situation is used to develop an overall impression of that individual or situation, is called–

  • Halo Error
  • Stereotyping
  • Projection
  • Selective perception


Q12: Which of the following factors is not there in big five model?

  • Extroversion
  • Openness & Experience
  • Sensing
  • Emotional Ability


Q13: Personality job fit theory is given by–

  • John Holland
  • Jerald Greenberg
  • Clayton Alerter
  • Fredrick Herzberg


Q14: When more duties are added to a job is called as–

  • Job Enrichment
  • Job Rotation
  • Job Enlargement
  • Job Description


Q15: A  tendency for individuals to attribute their own success to internal factors and place blame for failures on external factors-

  • Self Fulfilling bias (Self-serving bias)
  • Selective Bias
  • Halo Error
  • Projection


Q16: Which of the following enables employees to make decisions about their jobs-

  • Empowerment
  • Enrichment
  • Enlargement
  • Rotation

Q17: Which statement is wrong according to theory X?

  • People avoid work
  • People must be controlled
  • People avoid responsibility
  • People are self directed


Q18: Which of the following is not a component of attitude?

  • Affective
  • Behavioral
  • Cognitive
  • Directive


Q19: The ability to influence punishment is called–

  • Coercive Power
  • Reward Power
  • Legitimate Power
  • Reference Power


Q20: Eric Berne began to develop his theories of Transactional Analysis in–

  • 1930s’
  • 1940s’
  • 1950s’
  • 1960s’


Q21: A person in his/her parent ego is not–

  • Protective
  • Supportive
  • Judging
  • Spontaneous


Q22: A person who experiences anger, fear and frustration is in the following ego state–

  • Free Child ego
  • Rebellious Child Ego
  • Adapted Child Ego
  • Dangerous Child Ego


Q23: Responses regarded as appropriate and expected from another person is–

  • Ulterior Transaction
  • Crossed Transaction
  • Complementary Transaction
  • Response Transaction


Q24: Communication is not–

  • Something which occurs between people
  • An expression of thought
  • A social and emotional process
  • A study of society


Q25: The most required thing in communication is–

  • Clarity
  • Clarity
  • Perception
  • Emotion


Q26: Leadership is

  • Influencing and motivating people
  • Making people to work
  • A sense of responsibility towards others
  • Dictatorship


Q27: Behavioral theory of leadership is represented by the managerial grid. Managerial Grid was developed by–

  • House & Mitchell
  • Fred Fiedler
  • Robert Blake and Mouton
  • Paul Hersey and Kenneth Blanchard


Q28: Among the following groups, which are not leadership styles–

  • Dictatorial and Participative
  • Formal and Informal
  • Laissez faire and Autocratic
  • Democratic and Autocratic


Q29: The most important leadership trait is

  • A sense of cooperation
  • A sense of cooperation
  • Communication
  • Goal directed behavior


Q30: A theory which describes leadership in terms of certain personal and special characteristics that are not acquired by knowledge and training but are considered inherited. The theory is–

  • Behavior Theory
  • Path Goal Theory
  • Contingency Theory
  • Trait Theory


Q31: Trait Theory

  • Attitude
  • Social need
  • Security
  • Goal achievement


Q32: A group which is determined by the organizational chart depicting the approved formal connections between individuals in an organization is called-

  • Task Group
  • Command Group
  • Standing Committee
  • Interest Group


Q33:  The unspoken messages about ‘corporate culture’ are–

  • Cultural Group
  • Stories
  • Ceremonies and rites
  • Organizational heroes


Q34: There are various areas within the organizational domain where changes can be brought about for operational enhancement of the organization as well as desirable behavior of members. Find the changes which are not an Organizational change among the following.

  • Strategic Changes
  • People Oriented Changes
  • Perceptual Changes
  • Structural Changes


Q35: ‘There are various ways to manage resistance to change in the organization’ the most important being–

  • Participation and involvement
  • Participation and involvement
  • Timing of Change
  • Timing of Change


Q36: Out of the following which is not a conflict resolution method–

  • Avoiding
  • Competing
  • Accommodating
  • Filtering


Q37: Organizational development interventions are the building blocks that are planned activities designed to improve the organization’s functioning through participation of the organizational members. One of the activities involves collection of all the information about the state of the organization according to which action plans are designed to improve the health of the organization. This activity is–

  • Team Building
  • Intergroup Relationships
  • Methodologies Employed
  • Diagnostic Activities


Q38: In conflict resolution methods ’I win you win’ is–

  • Compromising
  • Accommodating
  • Competing
  • Collaborating


Q39: The organizations are interested that the employees behave in a manner that is desirable by the organization. The process by which certain types of behaviors are strengthened is known as–

  • Reinforcement
  • Motivation
  • Orientation
  • Development


Q40: Which of the following conflict resolution style is assertive and uncooperative?

  • Competing
  • Collaborating
  • Compromising
  • Avoiding

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