Professional communication (BC108)-Semester I

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1st Module Assessment

Question 1

Verbal mode of communication may have barrier in delivering the proper message such as

Select one:

a. Thoughts

b. Perceptions

c. Emotions

d. All of them

Question 2

Which of these is a type of business conversation?

Select one:

a. Office meetings

b. Interviews

c. Seminars

d. All of them

Question 3

Which of these is a type of communication?

Select one:

a. Internal communication

b. Organization communication

c. Agreement communication

d. Sales communication

Question 4

Which of the following should one do for breaking the barrier?

Select one:

a. Be a fixer

b. Be a daydreamer

c. Get proper feedaback

d. Use too many technical jargons

Question 5

Which of these are basic principles for effective communication?

Select one:

a. Know your audience

b. Know your purpose

c. Know your topic

d. All of them

Question 6

Who defines non-verbal communication as “the transmission of messages through means other than words”?

Select one:

a. Sigmund Freud

b. Andrew Dubrin

c. Carl Jung

d. Jacques Lacan

Question 7

Which are the main barriers for communication?

Select one:

a. Language barrier

b. Cultural barrier

c. Individual barrier

d. All of them

Question 8

Communication is an exchange of______

Select one:

a. Ideas

b. Information

c. Opinion

d. All of them

Question 9

Which of these is not the 7c’s of effective communication?

Select one:

a. Correctness

b. Clarity

c. Courtesy

d. Complicity

Question 10

What is the correct terminology for the collective understanding of upward and downward communications?

Select one:

a. External communication

b. Internal communication

c. Vertical Communication

d. Horizontal communication

Other Question

Which of these are the principles for clarity of communication?

Select one:

a. Correct language

b. Proper punctuation

c. Check accuracy of fact and figures

d. All of them

Question 11

Grooming is a form of non-verbal communication that is:

Select one:

a. Hierarchial

b. Conscious

c. Arbitary

d. Subconscous

Question 12

Positive gestures are body signals that make you look:

Select one:

a. Arrogant

b. Hurtful

c. Nervous

d. Rexlaxed

Question 13

By choosing to speak from the floor instead of the dais, a speaker can show the audience a sense of:

Select one:

a. Respect

b. Equality

c. Informality

d. Closeness

Question 14

Between a speaker and a listener, the closest zone of personal space possible is:

Select one:

a. Public

b. Friendly

c. Intimate

d. Social

Paralanguage is a kind of action language that refers to:

Select one:

a. actual words

b. personal space

c. the tone of voice, speed of speech, and hesitation

d. body language

Question 15

The final line of a business letter says:

Select one:

a. how many people are corresponding

b. how many attaches are with the letter

c. how many enclosures are with the letter

d. goodbye, formally or informally but businesslike

Question 16

Rooms with comfortable chairs invite relaxation while stiff chairs prompt formality. This refers to ____.

Select one:

a. Chronemics

b. Environmental factors

c. Artifacts

d. Kinesics

Question 17

Which of these statement is true:

Select one:

a. Oculesics is object based phenomenon

b. Kinesics differ from country to country and culture to culture.

c. Paralanguage does not hold context out of professional sphere

d. Chronemics is detrimental to understand space issue in public

30/30

2nd Module Assessment

Question 1

When attempting to talk to a stranger, which of the following strategies should you try to include?

Select one:

a. paying attention to nonverbal cues

b. asking a question that requires a lot of self-disclosure 0000

c. making a comment

d. A & C only

Question 2

Which of the following is not part of a sociological definition of a ‘minority group’?

Select one:

a. the minority group is disadvantaged compared to the more powerful and dominant group

b. minority groups are always non-white

c. the minority group has a strong sense of group solidarity

d. the minority group often experiences prejudice and discrimination 000

Question 3

What term describes the fixed and inflexible characterizations of social groups?

Select one:

a. Stereotypes

b. Prejudice

c. Scapgoating

d. Discrimination

Question 4

When attempting to sustain a conversation, which of the following strategies should you try to include?

Select one:

a. Using free information

b. Asking questions, particularly closed-ended one

c. Seeking out topics of interest to the other person

d. All of the above

Question 5

You want to close a conversation. You’ve made the appropriate verbal statements. What can you do nonverbally to indicate that you are ready to walk away?

Select one:

a. Scan the scene around you with your eyes

b. Lean in closer to your conversation partner

c. Remain seated

d. Continue to keep your paralanguage upbeat

Question 6

Engaging in ethical dialog includes:

Select one:

a. authenticity, empathy, confirmation, presentness

b. authenticity, presentness, equality, disclosure

c. authenticity, empathy, confirmation, presentness, formality

d. None of the above

Question 7

Your significant other finishes your sentences because she knows you so well. This is called __________.

Select one:

a. deliberation

b. co-narration

c. small talk

d. partnership

Question 8

What was the system of forced racial segregation in South Africa known as?

Select one:

a. apartheid

b. ethnic cleansing

c. multiculturalism

d. assimilation

Question 9

When engaging in appropriate turn-taking, the following guidelines should be followed:

Select one:

a. Balance each participant’s talk time

b. Allocate more floor time to higher-status people

c. Accommodate those who are more outgoing

d. All of them

Question 10

Which of the following is NOT a conversation characteristic?

Select one:

a. Conversations are extemporaneous.

b. Conversations are locally managed.

c. Conversations are sequentially organized.

d. Conversations are linear.

What is the meaning of bona fide?

Select one:

a. Genuine

b. Very annoying

c. Feeling of belonging

d. Complete authority

3rd Module Assessment

Question 1

The content of the communication is called:

Select one:

a. Message

b. Noise

c. Media richness

d. Jargon

Question 2

What function does an effective meeting agenda serve?

Select one:

a. provides a blueprint

b. Reminds people of their achievment

c. Helps the leader to evade questions

d. Creates confusion

Question 3

The handshake that conveys confidence is

Select one:

a. Limp

b. Firm

c. Loose

d. Double

Question 4

Manuals and policy statements are referred to as:

Select one:

a. Upward communication

b. Horizontal communication

c. Downward communication

d. None of the above

Question 5

Which of the following is not a medium of transmission?

Select one:

a. Memos

b. Policy statement

c. Discussions

d. None of the above

Question 6

How to create an effective agenda?

Select one:

a. Send an email regarding meeting

b. Give out little information

c. Forego agenda item request

d. Wait for participants to contact you

Question 7

The notice of a meeting must specify:

Select one:

a. Type of meeting

b. Name of company

c. date of issue of notice

d. All of the above

Question 8

Basic form of agenda:

Select one:

a. Welcome/open meeting

b. Support for absence

c. Refreshments

d. All of the above

Question 9

To convert a message into groups of words, symbols, gestures, or sounds that present ideas or concepts is called:

Select one:

a. Feedback

b. Encoding

c. Noise

d. Symbolism

Question 10

The Agenda communicates important information such as:

Select one:

a. topics for discussion

b. presenter

c. time allotment

d. All of the above

4th Module Assessment

Question 1

Which of these is not a parameter in a report?

Select one:

a. Extent of information

b. Quality of information

c. Age of writer

d. Ability to acquire information

Question 2

In a technical report which of these must be avoided?

Select one:

a. Facts

b. Logical Conclusion

c. Objective Evaluation

d. Subjective Evaluation

Question 3

Which of these is not a formal report?

Select one:

a. Informational

b. Informal

c. Interpretative

d. Routine

Question 4

When you’re writing a report, be sure to adapt to your audience by

Select one:

a. being sensitive to their needs.

b. controlling your style and tone.

c. both a and b.

d. None of the above.

Question 5

Which of these reports provide information without any evaluation?

Select one:

a. Informational

b. Interpretative

c. Routine

d. Progress

Question 6

Which of the following statements about reports is accurate?

Select one:

a. Informal reports of eight or fewer pages are the most common report in the workplace.

b. Writers develop reports for internal audiences only.

c. Business professionals rarely write reports.

d. Both b and c

Question 7

Which is not basis for a technical report?

Select one:

a. Facts

b. Tests

c. Personal prejudices

d. Experiments

Question 8

A list of illustrations, included; figures and tables, placed on;

Select one:

a. Abstract vision

b. Title page

c. Table of contents

d. Bottom Line

Question 9

Largest section of report writing in technical writing, is termed as:

Select one:

a. Conclusion/Recommendation

b. Discussion

c. Heading

d. Footing

Question 10

Into which of these types are formal reports not classified?

Select one:

a. Informational

b. Interpretative

c. Oral

d. Routine

Extra Question

Reports that provide data or findings, analyses, and conclusions are

Select one:

a. Informational reports.

b. progress reports.

c. summaries.

d. analytical reports.

Question 11

It is written within an organisation to ______ and examining actual event.

Select one:

a. Prepare

b. Find

c. Identify

d. Write

Question 12

What is the part on writing a research to show the benefits of doing the study?

Select one:

a. Problem Statement

b. Research Objective

c. Definition of terms

d. Siginifcance of research

Question 13

Two (2) examples of analytical report are

Select one:

a. Feasibility Report

b. Laboratory Report

c. Only B

d. Both A&B

Question 14

Field trip report is prepared based on _______ in the actual situation.

Select one:

a. Assumption

b. Research

c. Observation

d. Report

Extra Question

Which section the researcher need to do a literature search and write a literature to support their research

Select one:

a. Introduction

b. Methodology

c. Literature Review

d. Reference

Question 15

What tense do you use in writing the Key Features paragraph?

Select one:

a. Past Tense

b. Present Continuous tense

c. Present perfect tense

d. Future tense

Question 16

What phrase is used in the Introduction?

Select one:

a. The results show that..

b. This report aims to identify….

c. In order to find this out, we…

d. None of the above

Question 17

Basic difference between formal and informal report is

Select one:

a. Formal report is complete while informal is incomplete

b. Formal report is precise while informal report is lengthy

c. Formal report follows a specific format while informal does not

d. Formal report has predefined purpose while informal report has not

5th Module Assessment

Question 1

What should one avoid during the interview?

Select one:

a. Race

b. Marital status

c. Political affiliation

d. All of them

Question 2

How should one handle questions?

Select one:

a. By confusing audience

b. Anticipate and keep answers ready

c. Know everything

d. Speak fast

Question 3

What is the meaning of ad nauseam?

Select one:

a. Nauseous

b. Reptition to the point of boring

c. Endlessly long

d. Unplanned

Question 4

Which of these are the five elements of inteview process?

Select one:

a. Getting attention

b. Esyablishing a theme

c. Presenting a structure

d. All of them

Question 5

Which of these is not mentioned in a resume?

Select one:

a. Address

b. Age

c. Nationality

d. Experience

Question 6

Which of these are common verbal communication barriers?

Select one:

a. Clarity

b. Lot of questions

c. Speaking in a steady pace

d. Using jargon

Question 7

What is the meaning of bona fide?

Select one:

a. Genuine

b. Very annoying

c. Feeling of belonging

d. Complete authority

Question 8

How can one receive information during the interview process?

Select one:

a. Ask any kind of questions

b. Keep talking at every opportunity

c. Ask only questions that are directly related to the job/position

d. Conceal your experience

Question 9

Which of these is a type of interview?

Select one:

a. One to one interview

b. Phone interview

c. Group interview

d. All of them

Question 10

Which of these is true about stage fright?

Select one:

a. It leads to insomnia

b. key issue is elimation of fear

c. Normal people do not have it

d. Can be used constructively

Assignment 2

Question 1

The interviewer says, “Tell me about yourself.” Which of these is the best answer?

Select one:

a. “I enjoy helping people and this drives my desire to master the art of fundraising. I have been volunteering with Red Cross for the past two years and have learned many useful skills about organizing fundraisers. I think my experiences have prepared me to be a great Fundraising Coordinator.”

b. ” I was born in Delhi and moved to Bangalore with my family when I was twelve. After graduating from high school, I attended college and worked a couple of part-time jobs.”

c. “I’m a pretty outgoing person with an open personality. I love meeting other people and visiting new places. One of my favorite things to do is spend time with friends. i also like to travel. last summer, i took a trip to Europe with a couple of buddies. We had a great time,”

d. “Hi, my name is ___and I am looking forward to a job”

Question 2

‘Othering’….

Select one:

a. Encompasses the choices people make by defining their identity as a similar culture, heritage, ethnicity and political or economic experience

b. Encompasses the choices people make by defining their identity in opposition to groups of people who do not share (or are perceived as not sharing) a similar culture, heritage, ethnicity and political or economic experience

c. Encompasses the choices people make by defining their identity in the same way as groups of people who do not share (or are perceived as not sharing) a similar culture, heritage, ethnicity and political or economic experience

d. Encompasses the choices people make by defining their identity as people who do not share (or are perceived as not sharing) a similar culture, heritage, ethnicity and political or economic experience

Question 3

Cultural Relativism…

Select one:

a. involves attempting to understand a culture by looking at it according to your own standards. It means analysing a culture from the point of view of your own culture.

b. involves attempting to understand a culture by looking at it according to a different set of standards. It means analysing a culture from the point of view of other people in society.

c. involves attempting to understand a culture by looking at it according to its own standards. It means analysing a culture from the point of view of its members

d. involves not attempting to understand a culture by not looking at it according to its own standards. It means not analysing a culture from the point of view of its members

Question 4

__ is the study about the broadest sense can refer to visual signals or physical movements/positions.

Select one:

a. Social interaction

b. Body language

c. Study of linguistic

d. Personal Space

Question 5

It is easy to misunderstanding the cues from facial expressions made by other because…

Select one:

a. there is no way to understand someone else’s facial expression

b. it can be manipulated of people showing their facial expression that untruth

c. it is too difficult to pay attention to someone else’s facial expression while communicating

d. facial expressions do not add anything to the communication process

15/15

Professional communication (BC108)-Semester I

2nd Module Assessment

3rd Module Assessment

4th Module Assessment

5th Module Assessment

Assignment 2

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2nd Module Assessment

3rd Module Assessment

4th Module Assessment

5th Module Assessment

Assignment 2

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