Business Environment (OOBB 203)-Semester II

Business Environment (OOBB 203)-Semester II.docx2

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Module 1

We all live in some kind of environment. Usually, it includes our family, friends, neighbors, and colleagues, as well as buildings, roads, etc. We need to communicate and cooperate with others. And just like people, businesses don’t exist in isolation, but rather in various types of business environments. Companies that remain passive in their relationships with other firms and the rest of the world risk losing their position and ending up in the last place. To be successful, a company needs to recognize multiple elements of a business environment and to adapt its strategies accordingly. A business environment is a conglomeration of various inner and outer forces, factors, and institutions that have an effect on the functioning and development of companies and firms. Among those factors, you can find the consumers, competitors, suppliers, the government, etc. Some of these have a direct influence on the company’s operations, while others have more of a butterfly effect. The internal environment factors refer to anything within the company and under the control of the company no matter they are tangible or intangible. These factors after being figured out are grouped into the strengths and weaknesses of the company. If one element brings positive effects to the company, it is considered as strength. On the other hand, if a factor prevents the development of the company, it is a weakness. Within the company, there are numerous criteria need to be taken into consideration.

Human resources: It can be said that the human element is among the most important factors that internally exert impacts on the growth of the company. The employees can be either a strength or weakness of the company depending on the level of practical skills, attitudes toward work and so on. For example, if a business has skillful and motivated workers, they are sure to be the biggest asset of this enterprise. Conversely, employees without carefully trained and have negative attitudes to their task will be an enormous challenge for the company to address. Capital resources: Of course, money is a vital part of any enterprise to perform its plan. No company can survive without having capital resources. Once a company has enough budgets, they can easily launch their projects and expand its scale. There are also several ways for an enterprise to maintain stable budgets by some resources such as investment opportunities, funding, and annual income. Operational efficiency: The way an enterprise operates directly affects their success in the marketplace. The operation of a company includes a bundle of contributing factors such as products, employees, customers. The business owners need to fully understand how their products manufactured, how it is consumed and favorable by consumers, how their employees perform their tasks, what improvements need to be made, etc. Only when the operator truly knows the level of efficiency the company is, can he thinks about appropriate adjustment methods to handle all current problems. Organizational structure: To have a suitable organizational structure requires the owners have to consider carefully set up a system to work smoothly within the company. Whether it is a centralized or decentralized system, the most important thing is how effective the structure is when applied for the company. The heads of departments need to make sure that the information flow is widely conveyed to all customers. Suitable rules and regulations are being applied to ensure the benefits of employees, and the business as well. Infrastructure: When you already have well-trained and motivated workers, an effective operational and organizational system, make sure that the infrastructure of the company is good enough for all your functions. With the modern and high-quality facilities, stable power, internet, and wifi connection, and so on your company is likely to perform better. In other words, the better your infrastructure, the more opportunities for your company to perform successfully.

Innovation: With the fast pace of the fourth industrial revolution, the world is on the ways to strongly change the life of people including how they work, they communicate with each other. Therefore, each company also needs to innovate themselves firstly to keep up with the development of the whole world and secondly to make themselves outstanding among competitors. Innovations can be taken in the manufacturing process, organizational structure, or even infrastructure. On the contrary to internal factors, external elements are affecting factors outside and under no control of the company. Considering the outside environment allows businessmen to take suitable adjustments to their marketing plan to make it more adaptable to the external environment. There are numerous criteria considered as external elements. Among them, some most outstanding and important factors that need to list are the current economic situation, laws, surrounding infrastructure, and customer demands.

Economic situation: Economy is one of the most determining factors for the success of the company even though it is an external element. Within the economy, some contributing factors such as the fluctuation of interest rate, economic crisis, and so on directly and strongly affects the consumption of buyers, and consequently, the profits of businesses. Laws: The rules and regulations from the local government play an integral role in the development of the company. There are some countries which their laws prevent the development of certain industries. That can be a threat to the company. On the other hand, some industries receive positive and continuous support from the local governments via their rules and regulations. Besides, if the laws allow organizations outside the countries to invest in local industries, they will indirectly create an enormous source of financial support for local businesses. Surrounding: Depending only on inside infrastructure is not enough for the company to develop. If they have a well-structured and modern infrastructure, but the road to access the company is not well created will be deterrence for the business. They will find trouble in the delivery method and looking for a collaborator. Especially, if your company manufactures hi-tech devices; however, the outside infrastructure is not suitable to equip these devices, it would be a big challenge. Customer demands: We all know that what people want, what people need, and what they demand are usually different from each other. Customers need something to communicate with their family member outside their countries, they want to a smart phone which can perform multi-function; however, they cannot afford that smart phone with a limited budget. Therefore, their demand is just a typical phone which can perform basic functions. If your company is not able to figure out what are your customer demands, you will face difficulty in how to make your products consumed by customers. In conclusion, there is a bunch of contributing factors to the success of the company which comes from both outside and inside a business. Either outside or inside factors are of utmost importance for the development of the company. If a business hopes to perform smoothly and successfully, they need to take all these elements into consideration before making any decision.

Question -1 In external environmental scanning, interest rates, the cycle of recessions and inflation are classified

Select one:

a. geographic influences

b. government influences

c. economic influences

d. technological advancement

Question 2

In external environmental scanning, tax legislations, social security legislations and tax provisions are classified as

Select one:

a. geographic influences

b. government influences

c. economic influences

d. technological advancement

Question 3

Primary produces such as wheat farmers, construct dams in an attempt to influence their businesses

Select one:

a. internal Environment

b. external Environment

c. Micro Environment

d. Macro Environment

Question 4

Procedure of analyzing threats and opportunities of organization’s environment is classified as

Select one:

a. environmental influences

b. environmental economics

c. environmental planning

d. environmental scanning

Question 5

The influences in a society and/or its culture/s that affect people’s attitudes, beliefs, behaviours, preferences, customers and lifestyles are known as

Select one:

a. Demographic forcces

b. Technological forces

c. Sociocultural forces

d. Legal forces

Question 6

When using the PESTL framework, marketers are investingating___

Select one:

a. Internal forces

b. Macro-environmental forces

c. Micro-environmental forces

d. Competitive forces

Question 7

Which of the following is not a part of an organisation’s external environment?

Select one:

a. Customers

b. Competitors

c. The micro-environment

d. All of the options listed are a part of an organisation’s external environment

Question 8

Which of the following is part of an organisation’s marketing environment?

Select one:

a. The organisation’s micro-environment

b. The organisation’s macro-environment

c. Any internal or external force that affects the organisation’s ability to create, communicate, deliver and exchange offerings of value

d. All of the options listed are part of an organisation’s marketing environment

Question 9

Which of the following statements is correct?

Select one:

a. The internal environment includes those factors that are not controllable by the organisation

b. Weakenesses are internal factors that marketers seek to minimise

c. The internal environment includes factors that are controllable by the organisation

d. Both b and c

Question 10

Which of the following would not be a part of an organisation’s micro-environment?

Select one:

a. Competitors

b. Partners such as suppliers and retailers

c. Customers

d. The economy

Business Environment (OOBB 203)-Semester II.docx2 (1)

Module 2

A mixed economy is a market system of resource allocation, commerce, and trade in which free markets coexist with government intervention. A mixed economy may emerge when a government intervenes to disrupt free markets by introducing state-owned enterprises (such as public health or education systems), regulations, subsidies, tariffs, and tax policies. Alternatively, a mixed economy can emerge when a socialist government makes exceptions to the rule of state ownership to capture economic benefits from private ownership and free-market incentives. A combination of free-market principles of private contracting and socialist principles of state ownership or planning is common to all mixed economies. In developed Western economies, the historical development of the mixed economy is the evolutionary change of the free market concept as it adapted to avoid the risks of widespread social unrest and potential revolutionary socialist or Marxist change. Social democratic programs that arose in continental Europe in the 20th century created coalitions of business interests with major social groups to improve social welfare without jettisoning private property and the market economy. This mixed economic approach included economic planning, high tariffs, guarantees of group rights, and social welfare programs.

Mixed economies also arose in many countries that formerly had centrally planned and socialist economies. The mixed economies in modern China and Russia, for example, evolved from communist systems that were too inefficient to compete in the modern global economy. The social experience of the Chinese and Russian people during that process was a profound testament to the personal difficulties and turmoil that people endure when a country makes a transition to a mixed economy.

Question 1: A situation that occurs when two or more businesses try to sell the same type of product to the same customers is referred to as

Select one:

a. Competition

b. Factors of production

c. Consumer goods

d. Free enterprise

Question 2

An economic system in which business are allowed to produce any goods and services they wish to is referred to as …

Select one:

a. A centrally planned economy

b. Free enterprise

c. A mixed economy

d. A private economy

Question 3

An economic system in which private property is almost totally restricted is called …

Select one:

a. A mixed economy

b. Competition

c. Free enterprise

d. A centrally planned economy

Question 4

An economic system that has Government restrictions on the actions of individuals and businesses is called

Select one:

a. A mixed economy

b. A centrally planned economy

c. Free enterprise

d. Factors of production

Clear my choice

Question 5

Out of the given options , the Three basic types of economic systems are …

Select one:

a. Natural resources, labour, capital

b. What to produce, how to produce, who will receive the goods and services

c. Free enterprise, centrally planned economy, mixed economy

d. Government, business, consumers

Question 6

The term that indicates ownership, either by individuals or by a business, is …

Select one:

a. Centrally planned economy

b. Competition

c. Free enterprise

d. Private property

Question 7

Things that are needed to produce goods and services are called__

Select one:

a. Efficient use of resources

b. Factors of production

c. Economic systems

d. Private property

Question 8

What are the limitations of a Mixed economy?

Select one:

a. High taxation and less incentive to work hard

b. All profit goes to the government

c. Restrictions on personal freedoms

d. Uneven distribution of resources, consumer difficulty in obtaining information, and health-risk products

Question 9

What is the basic question(s) all economic systems try to answer?

Select one:

a. What to produce?

b. How to produce it?

c. For whom to produce?

d. All of the above

Question 10

What is the main goal of a Mixed Economy?

Select one:

a. To gain private property

b. To ensure fairness in business

c. To get rid of high taxation

d. To promote individual and social rights

Module 3

Unemployment is a term referring to individuals who are employable and seeking a job but are unable to find a job. Furthermore, it is those people in the workforce or pool of people who are available for work that does not have a job. Usually measured by the unemployment rate, which is dividing the number of unemployed people by the total number of people in the workforce, unemployment serves as one of the indicators of an economy’s status. The term “unemployment” can be tricky and often confusing, but it certainly includes people who are waiting to return to a job after being discharged from it. However, it does not anymore encompass individuals who have stopped looking for a job in the past four weeks due to various reasons such as leaving work to pursue higher education, retirement, disability, and personal issues. Even people who are not actively seeking a job anywhere but actually want to find one are not considered unemployed.

Interestingly, people who have not looked for a job in the past four weeks but have been actively seeking one in the last 12 months are put into a category called the “marginally attached to the labor force.” Within this category is another category called “discouraged workers,” which refers to people who have lost all their hope of finding a job.

The too many details and exclusions mentioned above make a lot of people believe that unemployment is vague and that the unemployment rate does not fully represent the actual number of people who are unemployed. So, it is a good idea to also look at the term “employment,” which the Bureau of Labor Statistics (BLS) describes as individuals aged 16 and above who have recently put hours into work in the past week, paid or otherwise, because of self-employment. 1. Normal, Transitional Unemployment

According to economists this exists at all times at a rate of 2-3 percent and harms no one. For individuals or groups, it lasts for a few months when people move from job to job for better wages or wait for better opportunities.

2. Casual and Seasonal Unemployment

Some occupations are adversely affected by weather conditions and workers in these trades expect a certain amount of casual unemployment. Seasonal unemployment often occurs in agriculture, dockyard, hotels, restaurants and construction business. Such unemployment is inevitable and tends to be overcome by casual labor. 3. Frictional Unemployment

This type of unemployment exists because of friction in the labor market. Jobs may exist but people do not go to take up jobs away from home for domestic reasons such as children’s education, family and friendly ties and, the housing problem in a new place.

4. Structural Unemployment

It is caused by a change in the demand for the products of a given industry. The closing of the particular industry may cause structural changes in the nation’s industry as a whole. If labor is specific, it is immobile between industries and unemployment results. The pace of modern technology is so fast that it makes past techniques obsolete, causing unemployment in old industries.

5. Cyclical Unemployment

Both external and internal factors such as wars, strikes, population changes, political disturbances, floods, droughts, changes in consumption patterns, investment, savings, spending, the supply of credit, business outlook, etc. bring about this type of unemployment. This type of unemployment was a serious problem before the Second World War. Now it has been largely mastered by Government activity to control the development of cycles.

Marks – 10 /10

Question -1 Due to the introduction of new technology, workers may be replaced by machines leading to___

Select one:

a. Technological unemployment

b. Frictional unemployment

c. Seasonal unemployment

d. Disguised unemployed

Question 2

If people are made unemployed because of a fall in aggregate demand this is known as

Select one:

a. frictional unemployment

b. seasonal unemployment

c. Cyclical unemployment

d. Structural unemployment

Question 3

if there is Cyclical unemployment in the economy the government might

Select one:

a. increase interest rates

b. encourage savings

c. cut income tax

d. reduce government spending

Question 4

People who are unwilling to work at the existing wage rate are___

Select one:

a. Voluntary unemployed

b. Frictional unemployed

c. Casual unemployed

d. Seasonal unemployed

Question 5

Reducing involuntary unemployment

Select one:

a. helps the economy move on to the Production Possibility Frontier

b. helps shift the economy’s Production Possibility Frontier inwards

c. Helps the economy move along its Production possibility frontier

d. helps the economy move inside the production possibility frontier.

Question 6

Structural unemployment occurs when…

Select one:

a. workers’ skills no longer meet the needs of the job market

b. workers’ lose their job due to bad economies.

c. workers’ skills aren’t needed in this season of the year

d. All of the choices

Question 7

the natural rate of unemployment is likely to fall if

Select one:

a. unemployment benefits increase

b. income tax increases

c. more training is available for the unemployed

d. Geographically immobility increases

Question 8

unemployment which occurs when the workers move from one job to another job is known as __

Select one:

a. cyclical unemployment

. seasonal unemployment

c. technological unemployment

d. frictional unemployment

Question 9

unemplyment in a developing country generally takes place due to ___

Select one:

a. Natural disasters

b. Lack of Effective demand

c. Lack of Complementary factors of production

d. switch over from one job to another

Question 10

Which person is an example of someone who frictionally unemployed?

Select one:

a. A engineer who quit their last and start another in 2 months

b. Minnesota lifeguard in the winter

c. A welder who got laid-off due to the economy

d. A teacher in the summer

Module 4

Some aspects of CSR may be required by law. For example, banks and hospitals are legally required to protect people’s private information. Others are voluntary.

The benefits of CSR are many. Companies establish good reputations, attract positive attention, save money through operational efficiency, minimize environmental impacts, attract top talent and inspire innovation. Public companies often report on their CSR performance in their annual reports.

CSR matters for companies because if the community does not approve of how they do business, they may lose customers or see their reputations suffer. The news media and activist groups often watch companies closely and are quick to publicize instances of irresponsible behavior. Corporate social responsibility (CSR) is a self-regulating business model that helps a company be socially accountable — to itself, its stakeholders, and the public. By practicing corporate social responsibility, also called corporate citizenship, companies can be conscious of the kind of impact they are having on all aspects of society including economic, social, and environmental. To engage in CSR means that, in the normal course of business, a company is operating in ways that enhance society and the environment, instead of contributing negatively to them.

Published Standards for CSR

In 2010, the International Organization for Standardization (ISO) released a set of voluntary standards meant to help companies implement corporate social responsibility. Unlike other ISO standards, ISO 26000 provides guidance rather than requirements because the nature of CSR is more qualitative than quantitative, and its standards cannot be certified. Instead, ISO 26000 clarifies what social responsibility is and helps organizations translate CSR principles into effective actions. The standard is aimed at all types of organizations regardless of their activity, size, or location. And, because many key stakeholders from around the world contributed to developing ISO 26000, this standard represents an international consensus.

Question -1 All definitions Corporate social Responsibility recognize that

Select one:

a. companies have a responsibility for their impact on society and environment.

b. the natural environment should be the main focus of CSR activities.

c. Business ethics is a complex issue.

d. Companies must pay equal attention to ethics abd sustainability.

Question 2

Corporate social Responsibility is also referred to as

Select one:

a. Social responsibility

b. socio- corp responsibility

c. corporate citizenship

d. none of these

Question 3

CSR activities may include

Select one:

a. Reinvesting profits in health and safety or environmental programs

b. Supporting charitable organizations in the communities where a company operates

c. Company policies that insist on working with partners who follow ethical business practices

d. All of Above

Question 4

CSR is a self-regulating business model that helps a company be ________to itself, its stakeholders, and the public.

Select one:

a. relevant

b. socially accountable

c. very honest

d. none of these

Question 5

ISO 26000 clarifies

Select one:

a. what social responsibility is

b. helps organizations translate CSR principles into effective actions.

c. Both a & b

d. none of these

Question 6

ISO is referred to as

Select one:

a. Internal Organization for Standardization

b. International Organization for Standardization

c. Internal Organization for Stakeholders

d. International Organization for Stakeholders

Question 7

The concept of social responsibility is applicable to businesses around the world, but adaptations of implementation and other details on the local level are needed.

Select one:

a. TRUE

b. FALSE

c. Partially true

d. Cant say

Question 8

The general four types of social responsibility include

Select one:

a. legal, philanthropic, economic, and ethical

b. ethical, moral, social, and economic

c. philanthropic, justice, economic, and ethical

d. legal, moral, ethical, and economic

Question 9

The ________ dimension of social responsibility refers to a business’s societal contribution of time, money, and other resources.

Select one:

a. ethical

b. philanthropic

c. volunteerism

d. strategic

Question 10

which of the following is a benefit of CSR ?

Select one:

a. minimize environmental impacts

b. Companies establish good reputations

c. save money through operational efficiency

d. All of Above

Module 5

Property Rights (TRIPS), which sought to improve protection of intellectual property across borders; the Understanding on Rules and Procedures Governing the Settlement of Disputes, which established rules for resolving conflicts between members; the Trade Policy Review Mechanism, which documented national trade policies and assessed their conformity with WTO rules; and four plurilateral agreements, signed by only a subset of the WTO membership, on civil aircraft, government procurement, dairy products, and bovine meat (though the latter two were terminated at the end of 1997 with the creation of related WTO committees). These agreements were signed in Marrakech, Morocco, in April 1994, and, following their ratification, the contracting parties to the GATT treaty became charter members of the WTO. By the 2010s the WTO had more than 160 members. The WTO has six key objectives: (1) to set and enforce rules for international trade, (2) to provide a forum for negotiating and monitoring further trade liberalization, (3) to resolve trade disputes, (4) to increase the transparency of decision-making processes, (5) to cooperate with other major international economic institutions involved in global economic management, and (6) to help developing countries benefit fully from the global trading system. Although shared by the GATT, in practice these goals have been pursued more comprehensively by the WTO. For example, whereas the GATT focused almost exclusively on goods—though much of agriculture and textiles were excluded—the WTO encompasses all goods, services, and intellectual property, as well as some investment policies. In addition, the permanent WTO Secretariat, which replaced the interim GATT Secretariat, has strengthened and formalized mechanisms for reviewing trade policies and settling disputes. Because many more products are covered under the WTO than under the GATT and because the number of member countries and the extent of their participation has grown steadily—the combined share of international trade of WTO members now exceeds 90 percent of the global total—open access to markets has increased substantially.

The rules embodied in both the GATT and the WTO serve at least three purposes. First, they attempt to protect the interests of small and weak countries against discriminatory trade practices of large and powerful countries. The WTO’s most-favored-nation and national-treatment articles stipulate that each WTO member must grant equal market access to all other members and that both domestic and foreign suppliers must be treated equally. Second, the rules require members to limit trade only through tariffs and to provide market access not less favorable than that specified in their schedules (i.e., the commitments that they agreed to when they were granted WTO membership or subsequently). Third, the rules are designed to help governments resist lobbying efforts by domestic interest groups seeking special favors. Although some exceptions to the rules have been made, their presence and replication in the core WTO agreements were intended to ensure that the worst excesses would be avoided. By thus bringing greater certainty and predictability to international markets, it was thought, the WTO would enhance economic welfare and reduce political tensions.

Question 1 : GATT came into force in the year____

Select one:

a. 1948

b. 1952

c. 1964

d. 1991

Question 2

The World Trade Organization (WTO) is an international institution that_____

Select one:

a. resolves the disputes between management & labour

b. oversees the global trade rules between nations.

c. Both a & b

d. none of these

Question 3

The WTO began operations in_____

Select one:

a. January , 1995.

b. July , 1996.

c. January , 1997.

d. March, 1991.

Question 4

The WTO is the successor to ____

Select one:

a. International Trade Organisation (ITO)

b. General Agreement on Tariffs and Trade

c. United Nations

d. None of these

Question 5

TRIPS , is referred to as __

Select one:

a. Trade-Relation of Intellectual Property Rights

b. Trade-Related Aspects of Intellectual Property Rights

c. Trade-Rights Aspects of Intellectual Property Row

d. Trade-Relation of Intellectual Privacy Rights

Question 6

What is the underlying characteristic of the WTO?

Select one:

a. It facilitates economic co-operation between different countries

b. It resolves disputes between economic trade blocks

c. It facilitates the development of less developed countries

d. It acts as an umbrella institution that regulates the agreements concluded at the Uruguay round, the organisation’s ultimate goal being the promotion of free international trade

Question 7

Which of the following is a function of WTO

Select one:

a. It administers the WTO agreements

b. It reviews trade policies of member states acting as a forum for the resolution of international trade disputes

c. Both a & b

d. none of these

Question 8

Which of the following is an objective of WTO :

Select one:

a. to resolve trade disputes

b. to provide a forum for negotiating and monitoring further trade liberalization

c. to increase the transparency of decision-making processes

d. All of above

Question 9

which of the following is true in context of ” An executive apparatus”

Select one:

a. the Director General and the Secretariat acting in their administrative capacity.

b. the Ministerial Conference and the General Council acting in their decision-making capacity.

c. Both a & b

d. none of these

Question 10

World Trade Organization (WTO), international organization established to______

Select one:

a. supervise

b. liberalize world trade.

c. Both a & b

d. none of these

Assignment 2

CSR policies should set the ‘rules of the game’ which the company concerned has established, and within which broader corporate financial returns need to be secured. “Basic CSR principles and commitments should be considered non-negotiable parameters of business operations rather than being subject to specific financial performance requirements,” says Mr Potts.

Future embrace

At present, the incorporation of CSR programs by businesses on a fundamental level appears as prevalent as ever. However, the jury is still very much out as to whether companies have it within them to embrace a broad or multifaceted vision of CSR. “It would be utopic to expect a sea change among industries,” says Mr. Potts. “While there are plenty of examples of companies using strong CSR performance as a brand-building and product marketing strategy, far too many corporate executives still rely on the old financial and hierarchical models of yesteryear as the basis of their own planning. The biggest and most influential companies also tend to be the most reliant on the ‘conventional way’ of doing business. What is happening, however, is a broad transition to the adoption of external multi-stakeholder processes – in the form of multi-stakeholder sustainability standards and labels – as a way of outsourcing the stakeholder engagement process.”

Ultimately, there are no hard and fast rules governing CSR. The more companies understand the growing resilience, reputation and legal risk they face, the more opportunities our globalized and connected world has to offer them. “This often depends on the sector,” points out Mr Webb. “If you make mining equipment, your focus will be energy efficiency and perhaps new technology that is safer. If you sell chocolate, your concerns are around the economic viability of your supply chain.”

With a number of recent legislative and behavioral developments, such as the transparency of supply chains, sustainable development goals, the ramifications of the Modern Slavery Act 2015 and the zero-landfill initiative, all contributing to the CSR melting pot, Ms Kozlov is in no doubt that companies are unifying their CSR activities under an overarching, business-aligned strategy, and using them as a tool to drive innovation, tackle material issues, strengthen community engagement and mitigate risks.

Question -1 An honest adoption of CSR often requires___

Select one:

a. serious reformulation of corporate purpose

b. decision-making structures

c. Both a & b

d. None of these

Question 2

As per this case study, IISD is referred to as ___?

Select one:

a. International Institute for Sustainable Development

b. International Institute for Suitable Development

c. Internal Institute for Suitable Development

d. Internal Institute for Sustainable Development

Question 3

CSR allows businesses_______ to ensure a sustainable future.

Select one:

a. to demonstrate their values

b. to engage their employees

c. to communicate with the public about how they operate and the choices they make

d. All of above

Question 4

CSR helps pave the way for partnerships between businesses and civil society that are based on____

Select one:

a. common goals

b. shared actions to deliver impact-driven outcomes

c. Both a & b

d. None of these

Question 5

CSR Stands for ?

Select one:

a. Corporative social Responsibility

b. Corporate social Responsibility

c. Corporate secret Responsibility

d. Company social Responsibility

Question 6

CSR strategy is also sometimes referred to as___

Select one:

a. sustainable scenario

b. sustainability strategy

c. strategy for Society

d. Social strategy

Question 7

the study mentioned in the case study, showed that CSR-orientated companies had a ____

Select one:

a. higher level of employee engagement

b. provided a markedly better standard of customer service.

c. Both a & b

d. None of these

Question 8

Which of the following does the term Corporate Social Responsibilityrelate to ?

Select one:

a. Ethical conduct

b. Environmental practice

c. Community investment

d. All of the above

Question 9

Which of the following does the term Corporate Social Responsibility relate to?

Select one:

a. Human rights and employee relations

b. Environmental practice

c. Ethical conduct

and community investment

d. All of the above

Question 10

Which of the following is not a criticism of CSR

Select one:

a. CSR is too costly

b. CSR encourages cynicism

c. CSR leads to enhanced brand reputation

d. CSR is misguided

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