Principles of Organizational Behaviour (HR208)-Semester III

Principles of Organizational Behaviour (HR208)-Semester III
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1st Module Assessment
is related to the study of the culture and practises in different societies .
Select one:
a. Personality
b. Anthropology
c. Perception
d. Attitudes
Question 1. “Organisational behaviour integrates behavioural sciences. Many of its core concepts are borrowed from others fields and discipline like social psychology, sociology, and anthropology, etc.”. This statement is .
Select one:
a. TRUE
b. FALSE
c. Partially Correct
d. Cant Say
Clear my choice
Question 2. Which of the following is the vital role played by OB ?
Select one:
a. Attaining Organizational Effectiveness
b. Sustaining Changes in Business Environment
c. Fulfilling Human Needs
d. All of these
Clear my choice
Question 3. Hawthorne Studies is related to which of the following stage of the organisational behaviour evolution?
Select one:
a. Organisational behaviour
b. Human relations movement
c. Scientific management
d. Industrial revolution
Clear my choice
Question 4. The Hawthorne experiment was conducted by_____

Select one:
a. Elton Mayo
b. F.W.Taylor
c. Henry Fayol
d. William Gilbreth
Clear my choice
Question 5. Scope of Organizational Behaviour does not include which of the following ?
Select one:
a. Leadership
b. Perception
c. Job Design
d. Technology
Clear my choice
Question 6. The basis of _ model is – leadership with a managerial orientation of support. The employees in turn are oriented towards job performance and participation. Select one: a. Custodial b. Autocratic c. Supportive d. Collegial Clear my choice Question 7. The field of organisational behaviour is primarily concerned with __.
Select one:
a. The behaviour of individual and groups.
b. How resources are effectively managed.
c. Control processes and interactions between organisations, external context.
d. Both a and c.
Clear my choice
Question 8. Which of the following is not correct for organisational behaviour?
Select one:
a. Organisational behaviour is a disciplinary approach
b. Organisational behaviour helps in analysis of behaviour
c. Organisational behaviour is goal-oriented
d. Organisational behaviour is an integral part of management
Clear my choice
Question 9. is the study of human behavior in organizational settings, the interface between human behavior and the organization, and the organization itself.
Select one:
a. Organisational Change
b. Organizational Behavior
c. Organisational Effectiveness
d. Organisational Culture
Clear my choice
Question 10. Organisational behaviour is______
.
Select one:
a. A science
b. An art
c. A science as well as an art
d. None of these
Clear my choice
Which of the following is the vital role played by OB ?
Select one:
a. Attaining Organizational Effectiveness
b. Sustaining Changes in Business Environment
c. Fulfilling Human Needs
d. All of these

Which of the following is a principle on which Organisational behaviour is based ?
A. Nature of the people.
B. Nature of the organisation.
Select one:
a. Only A
b. Only B
c. Both A & B
d. None of these
Question 11. The basis of this model is power with a managerial orientation of authority. The employees in turn are oriented towards obedience and dependence on the boss.This model is known as _ Model . Select one: a. Custodial b. Autocratic c. Supportive d. Collegial Clear my choice Question 12. __ is recognised as The Father of “Human relations”.
Select one:
a. Elton Mayo
b. F.W.Taylor
c. Henry Fayol
d. William Gilbreth
Clear my choice
Question 13. Which of the following is a feature of Organisational Behaviour ?
A. A Separate Field of Study and not a Discipline Only.
B. An Interdisciplinary Approach.
C. Applied Science.
D. A Humanistic and Optimistic Approach.
Select one:
a. All A,B, C & D
b. Both A & B
c. Only B
d. Both C& D
Clear my choice
Question 14. Which of the following can be a challenge for Organizational Behaviour ?
Select one:
a. Employee expectation
b. Workforce diversity
c. Globalization
d. All of these
Clear my choice
Question 15. Which of the following is Not a Key Force that Affects Organizational Behavior ?
Select one:
a. People.
b. Structure.
c. Technology.
d. Expenditure
Clear my choice
Question 16. Some of OB’s challenges and opportunities include all of the following except__________.
Select one:
a. reinforcing the importance of traditional methods of management
b. offering specific insights to improve interpersonal and people skills
c. helping us learn to cope in a continuous changing world
d. facilitating the improvement of quality and employee productivity
Clear my choice
Question 17. OB can be studied at various levels within an organization, and each level has a unique set of roles, responsibilities, and goals. Which of the following is not a Level to be studied in OB ?
Select one:
a. Individual Level
b. Group Level
c. Organizational Level
d. National Level

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2nd Module Assessment

Which of the following factors give shape to the personality of an individual ?
Select one:
a. Physical Features
b. Heredity
c. Family and Social Factors
d. All of these
Question 1. Which of the following is a characteristic of Learning ?
A. Learning is Purposeful
B. Learning is a Result of Experience
C. Learning is Multifaceted
D. Learning is an Active Process
Select one:
a. Only A & B
b. Only B & D
c. Only A, B, C
d. All A,B,C, D
Clear my choice
Question 2. It is defined as a mix of responses to external and internal stimuli. It is the way a person reacts in different situations and the way someone expresses different emotions like anger, happiness, love, etc. It is known as .
Select one:
a. Individual behavior
b. Group Behaviour
c. Team Effectiveness
d. Organisational Behaviour
Clear my choice
Question 3. The process by which the perception of a person is formulated on the basis of a single favourable or unfavourable trait or impression, where other relevant characteristics of that person are dismissed is called as________
.
Select one:
a. clouded judgment
b. stereotyping
c. the halo effect
d. the angel effect
Clear my choice
Question 4. It refers to the process which creates a permanent change in the behaviour of a person as a result of his direct or indirect experience or practice. It is such a process which changes the earlier behaviour of a person.It is known as . Select one: a. Leadership b. Perception c. Learning d. Personality Clear my choice Question 5. Perception is____ representation of the world.
Select one:
a. an adequate:
b. a native
c. an appropriate
d. an accurate
Clear my choice
Question 6. Gracy is so beautiful; I bet she is smart too. This is an example of _.
Select one:
a. The halo effect
b. The primary effect
c. A self-fulfilling prophecy
d. The recency effect
Clear my choice
Question 7. Which of the following options will influence an individual’s perceptions?
Select one:
a. Previous experiences
b. Sensory limitations
c. Individual needs
d. All of these
Clear my choice
Question 8. Which of the following best describes the Parent ego state?
Select one:
a. In this state we may be objective, rational, reasonable, seeking information and receiving facts.
b. It may be associated with having fun, playing, impulsiveness, rebelliousness, spontaneous behaviour and emotional responses.
c. It refers to feelings about right and wrong and how to care for other people
d. None of these
Clear my choice
Question 9. The___
refers to the tendency of judging a person entirely on the basis of a single trait that may be favourable or unfavourable. Sometimes judging a person by our first impression about him or her.
Select one:
a. Stereotype
b. halo effect
c. Perceptual Defence
d. Expectancy
Clear my choice
Question 10. The psychological or internal factors affecting perceptual selection are _ _ and . Select one: a. Personality, ego, mental processes b. Personality, learning, motives c. Learning, personality, ego d. Motives, personality, mental processes Clear my choice Which of the following is a factor which doesn’t influence the behaviour of individuals? Select one: a. Perception b. Physical Features c. Socio-cultural Factors d. Motivation Question 11. Which of the Following is NOT the nature of Learning ? Select one: a. It Creates Permanent Change b. It must be Felt c. It is Not a Continuous Activity: d. It Affects Behaviour Clear my choice Question 12. _____Theory can be defined as a process in which a formerly neutral stimulus when paired with an unconditional stimulus, becomes a conditioned stimulus that elicits a conditioned response. Select one: a. Operant conditioning b. Classical conditioning c. Cognitive learning d. Social learning Clear my choice Question 13. It is an intellectual process of transforming sensory stimuli into meaningful information. It is the process of interpreting something that we see or hear in our mind and use it later to judge and give a verdict on a situation, person, group, etc. It is called as .
Select one:
a. Attitude
b. Individual Behaviour
c. Attribution
d. Perception
Clear my choice
Question 14. This principles is based on the fact that if the learnt activity is repeated time and again, it gets strengthened and it gets fixed in the mind of the learner. This principle is based on the fact that ‘practice makes a man perfect’. This Principle is called as . Select one: a. Principle of Exercise b. Principle of Readiness c. Principle of Spontaneous Recovery d. Principle of Generalisation Clear my choice Question 15. Which of the following is cannot be treated as a type of a learner ? Select one: a. Visual Learners b. Kinesthetic Learners c. Unskilled Learners d. Auditory Learners Clear my choice Question 16. Which of the following method/s is/are used in assessing personality characteristics of the individuals? Select one: a. Self-rating b. Situation Tests c. Both A & B d. None of the Options Clear my choice Question 17. The way an individual addresses a situation single-handedly or in a group is influenced by many factors. The key factor/s influencing an individual’s attitude in personal as well as social life is/ are_______
.
A. Abilities
B. Gender
C. Race and culture
D. Perception
Select one:
a. All A, B ,C, D
b. Only A & B
c. Only B & D
d. Only A , B & D

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3rd Module Assessment
Question 1. Which of the following is NOT an individual characteristic associated with political behaviour?
Select one:
a. internal locus of control
b. low self-monitor
c. high need for power
d. Machiavellianism
Clear my choice
Question 2. The power tactic of _ involves using warnings, repeated demands, and threats. Select one: a. pressure b. exchange c. personal appeal d. consultation Clear my choice Question 3. Which of the following is a factor which affects interpersonal relationship? Select one: a. Compatibility b. Communication c. Staying calm d. All of these Clear my choice Question 4. consists of activities that are not required as part of one’s formal role in the organization.
Select one:
a. Lobbying
b. Influence
c. Political behaviour
d. Persuation
Clear my choice
Question 5. The Johari Window model developed by _
, that talks about the relationship and mutual understanding between the group members.
Select one:
a. William Gilbreth
b. Joseph Luft and Harrington Ingham
c. Dr Eric Berne
d. Henry Fayol
Clear my choice
Question 6. The ability to coerce or reward stems from _ power. Select one: a. information b. referent c. personal d. formal Clear my choice Question 7. political activities include complaining to one’s supervisor, bypassing the chain of command, forming coalitions, obstructing organizational politics, excessively adhering to rules, developing contacts outside the organization.
Select one:
a. Legitimate
b. Illegitimate
c. External
d. Internal
Clear my choice
Question 8. __refers to the state of an individual when he behaves illogically and takes quick actions to satisfy the immediate needs without thinking much about its consequences. Select one: a. Adult Ego b. Parent Ego c. Child ego d. None of the options Clear my choice Question 9. Psychologists believe that an individual’s ________gets created in his childhood when he learns things unconsciously from the transactions between father, mother and the child. Select one: a. life script b. Life Events c. Personality: d. Perception() Clear my choice Question 10. Which of the following is related to Transactional Analysis ? Select one: a. Dr Eric Berne b. Rothlisberger c. Elton Mayo d. Mary Parker Follet Clear my choice
is the capacity to influence behaviour.
Select one:
a. Coercion
b. Potential
c. Power
d. Self-interest
The power tactic of _ involves developing emotional commitment by appealing to a target’s values, needs, hopes, and aspirations. legitimacy rational persuasion inspirational appea consultation Question 11. The objective behind the creation of ______is to enable an individual to develop trust with others by disclosing information about himself and also to know what others feels about himself through feedback. Select one: a. Maslow Hierarchy of Needs Model b. Johari window c. Holland’S Model d. Sigmund Freud’S Psychoanalytic Theory Clear my choice Question 12. Which of the following can be a reason for Organisational Politics ? Select one: a. Do not want to work hard b. Cannot adjust to change c. Jealousy d. All of these Clear my choice Question 13. This power emanates from an official position held by someone, be it in an organization, beurocracy or government etc. The duration of this power is short lived as a person can use it only till the time he/she holds that position. This is known as
.
Select one:
a. Legitimate Power
b. Referent Power
c. Expert Power
d. Coercive Power
Clear my choice
Question 14. This is the ideal situation if the manager acts with adult ego while the employee is in child ego. The employee may find this transaction advantageous as it eliminates the responsibility and pressure on them. This is known as .
Select one:
a. Parent-Parent Transaction
b. Parent-Child Transaction
c. Adult-Parent Transaction
d. Child-Adult Transaction
Clear my choice
Question 15. Which of the following statements is not correct ?
Select one:
a. Power is the ability to influence other people.
b. Power is legitimate while Authority is not
c. Authority confers legitimacy to power but power itself need not be legitimate.
d. Authority is a legitimate right to influence others.
Clear my choice
Question 16. involves relying on one’s authority position or stressing that a request is in accordance with organizational policies or rules.
Select one:
a. Consultation
b. Rational persuasion
c. Exchange
d. Legitimacy
Clear my choice
Question 17. Which of the following can be an effect of politics on organization and employees?
A. Decrease in overall productivity
B. Changes the Attitude of employees
C. Affects Concentration
D. Wrong Information
Select one:
a. Only A & B
b. Only B & C
c. Only A, B & C
d. All A, B ,C, D
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4th Module Assessment
Question 1. What does The Situational theory of leadership emphasise?
Select one:
a. Personality traits
b. Events
c. Environment
d. Political situation
Clear my choice
Question 2. Motivation-Hygiene Theory was given by __
.
Select one:
a. Abraham Maslow
b. Frederick Herzberg
c. Douglas McGregor
d. Victor Vroom
Clear my choice
Question 3. “It is a process by which an executive can direct, guide and influence the behavior and work of others towards accomplishment of specific goals in a given situation. It is the ability of a manager to induce the subordinates to work with confidence and zeal.” Given statement is associated with which of the following ?
Select one:
a. Persuation
b. Leadership
c. Attitude
d. Learning
Clear my choice
Question 4. Hierarchy of Needs Theory was given by which of the following ?
Select one:
a. Frederick Herzberg
b. Douglas McGregor
c. Abraham Maslow
d. Victor Vroom
Clear my choice
Question 5. According to the situational leadership theory, a follower with the desired ability and willingness is likely to be .
Select one:
a. lacking in the area of motivation
b. comfortable in his ability to do the job well
c. deficient in the specific skills required
d. highly skilled in relevant areas but low on experience
Clear my choice
Question 6. “Great leaders are born possessing certain traits that enable them to rise and lead. Great leaders can arise when the need for them is great.” These statements are associated with
.
Select one:
a. Great Man Theory of Leadership
b. Situational Theory
c. Managerial Grid
d. Behavioral Theory
Clear my choice
Question 7. Trait theories of leadership focus on .
Select one:
a. the special relationship that leaders establish with a small group of their followers
b. the way the leader makes decisions
c. the personal qualities and characteristics that differentiate leaders from nonleaders
d. the extent to which followers are willing and able to accomplish a specific task
Clear my choice
Question 8. “A leader cannot maintain influence unless he exhibits that he is forward looking. He has to visualize situations and thereby has to frame logical programmes.” This statement is _
.
Select one:
a. Correct
b. Incorrect
c. Partially Correct
d. Can’t Say
Clear my choice
Question 9. _ is a key motivator that influence a person to achieve a desired goal. Select one: a. Appreciation b. Rewards c. Both A & B d. None of these Clear my choice Question 10. Which of the following theories of leadership is based on situational variables? Select one: a. Attribution theory b. Charismatic leadership theory c. Path-goal theory d. Trait theories Clear my choice What are the key characteristics of transactional leaders? Select one: a. Guiding, mentoring and motivating b. Guiding, commanding and motivating c. Guiding, demonstrating and motivating d. Guiding, mentoring and demonstrating “It is the willingness to exert high levels of effort toward organisational goals, conditioned by the effort’s ability to satisfy some individual needs.” by Stephen P Robbins . It is related to which of the following ? motivation Question 11. Which of the following suggests that “the relationship between an individual’s inputs (contribution) and their benefits (reward) is important for their sense of fairness and equity, thus for their motivation”. Select one: a. Alderfer’S Erg Theory b. Theory X & Theory Y c. Malows Hierarchy of Needs Theory d. Adams’ Equity Theory Clear my choice Question 12. As per Herzberg’s Motivation-Hygiene Theory, Poor Hygiene factors_____
employee Job Satisfaction .
Select one:
a. increase
b. decrease
c. average
d. excel
Clear my choice
Question 13. Which of the following is the highest level in Maslow’s hierarchy, and refer to the realization of a person’s potential, self-fulfillment, seeking personal growth and peak experiences.
Select one:
a. Esteem needs
b. Self-actualization needs
c. Physiological needs
d. Safety needs
Clear my choice
Question 14. Which of the following is/are factors associated with Theory X given by Douglas McGregor?
A. Dislike their work
B. Avoid responsibility and need constant direction.
C. Happy to work on their own initiative.
D. Seek and accept responsibility, and need little direction.
Select one:
a. All A,B, C & D
b. Only B & C
c. Only A & B
d. Only C & D
Clear my choice
Question 15. Which of the following is not an objective of Motivation ?
Select one:
a. To motivate the employees to do more work.
b. To develop human relations in the enterprise.
c. To increase the morale of employees.
d. To decrease the efficiency of employees.
Clear my choice
Question 16. Which of the following is a Need /Content Based Theory of Motivation ?
Select one:
a. Mcgregor’S Theory
b. Adam’S Equity Theory
c. Locke’S Goal Setting Theory.
d. Vroom’S Expectancy Theor
Clear my choice
Question 17. Which of the following is a motivating factor related to Herzberg’s Motivation-Hygiene Theory?
Select one:
a. Working Conditions
b. Supervisor Quality
c. Achievement and recognition
d. Policy and rules
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5th Module Assessment
Question 1. This is a formal group, determined by the organization’s hierarchal chart and composed of the individuals that report to a particular manager. This group is known as .
Select one:
a. Command group
b. Task group
c. Friendship group
d. Interest group
Clear my choice
Question 2.
are the acceptable standards of behavior within a group that are shared by the members.
Select one:
a. Roles
b. Status
c. Norms
d. Size
Clear my choice
Question 3. Lewin’s Process consists of which of the following ?
Select one:
a. Unfreezing Stage
b. Changing Stage
c. Refreezing Stage
d. All of these
Clear my choice
Question 4. The process which begins when one party perceives that the other has frustrated or is about to frustrate , some concern of his , is known as .
Select one:
a. Uncertanity
b. Conflict
c. Risk
d. Poor Management
Clear my choice
Question 5. Which of the Following is the last stage in the process of group development?
Select one:
a. Forming
b. Adjourning
c. Performing
d. Norming
Clear my choice
Question 6. One of the problems with the suppression of conflicts is that it .
Select one:
a. creates winners and losers
b. is often a temporary solution that sets the stage for future conflict
c. works only with emotional conflicts
d. works only with substantive conflicts
Clear my choice
Question 7. “Group Dynamics is a process, wherein the attitude and behaviour of a member influence the behaviour of another or other members of the group, either by choice or circumstances.” The given statement is __
.
Select one:
a. TRUE
b. FALSE
c. Partially True
d. Group Dynamics is NOT a process.
Clear my choice
Question 8. is the degree to which group members enjoy collaborating with the other members of the group and are motivated to stay in the group.
Select one:
a. Leadership
b. Learning
c. Team Effectiveness
d. Cohesiveness
Clear my choice
Question 9. Which approach to conflict management can be best described as both highly coop- erative and highly assertive?
Select one:
a. competition
b. compromise
c. accommodation
d. collaboration
Clear my choice
Question 10. What is the definition of a group?
Select one:
a. A permanent group of people working under a single supervisor.
b. Two or more individuals, interacting and interdependent , who have come together to achieve a particular objective.
c. Set of two inviduals set by formal authority within an organisation .
d. None of these
Clear my choice
Most conflicts have their roots in uncetanity and negotiation is the way of managing the_____
.
Select one:
a. Resultant risk
b. Failure
c. Uncertanity
d. Inputs
Question 11. Which model best predicts the process by which most groups will come together and start performing?
Select one:
a. Five stage model of Group development
b. Equilibrium Model
c. Decision making Model
d. Herzberg Model
Clear my choice
Question 12. Managing are critical to successfully leading organizational change.
Select one:
a. Values and cultural artifacts
b. Socio cultural aspects
c. Cultural and demography
d. All of these
Clear my choice
Question 13. What is the element of group structure that helps all members understand what behaviors are expected of them?
Select one:
a. Roles
b. Status
c. Norms
d. Size
Clear my choice
Question 14. A change agent can be defined as___
.
Select one:
a. A top management expert who knows all parts of the organization
b. External consultants who analyze the organization and recommend the changes that need to take place
c. The person or group in an organization that people try to influence in order to get their personal concerns addressed within the organization’s strategy
d. A person or group of people who take on the role of promoting change within an organization
Clear my choice
Question 15. Harry gets together with ten other people he knows each month and discusses a book that a member of the group has picked for everyone to read. What kind of group is this?
Select one:
a. Command group
b. Task group
c. Friendship group
d. Interest group
Clear my choice
Question 16. Which of the following is a disadvantage of a group over an individual?
Select one:
a. Cohesiveness
b. Social Loafing
c. Extra Version
d. Decision Fatigue
Clear my choice
Question 17. The exact triggers for change will depend on the context of an organisation and its industry. Identify from the following that could act as change triggers ?
Select one:
a. Arrival of new entrants into the market, or mergers/acquisitions between existing competitors in the industry.
b. Changes in level or intensity of competition (prompting a need to gain or protect market share).
c. New laws or regulations affecting an industry; or changes in government legislation more generally.
d. All of these
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Assignment 2
Case Study:
Patrick was a trainer for Starcity Manufacturers, a large builder of prefabricated homes. Starcity had hired Patrick fresh from graduate school with a master’s degree in English. At first, the company put him to work writing and revising company brochures and helping with the most important correspondence at the senior level. But soon, both Patrick and senior management officials began to notice how well he worked with executives on their writing, how he made them feel more confident about it, and how, after working with an executive on a report, the executive often was much more eager to take on the next writing task.So Starcity moved Patrick into its prestigious training department. The company’s trainers worked with thousands of supervisors, managers, and executives, helping them learn everything from new computer languages to time management skills to how to get the most out of the workers on the plant floor, many of whom were unmotivated high school dropouts. Soon Patrick was spending all his time giving short seminars on executive writing as well as coaching his students to perfect their memos and letters.
Patrick’s move into training meant a big increase in salary, and when he started working exclusively with the company’s top brass, it seemed as though he got a bonus every month. Patrick’s supervisor, Mirela Albert, knew he was making more than many executives who had been with the company three times as long, and probably twice as much as any of his graduate school classmates who concentrated in English. Yet in her biweekly meetings with him, she could tell that Patrick wasn’t happy.When Albert asked him about it, Patrick replied that he was in a bit of a rut. He had to keep saying the same things over and over in his seminars, and business memos weren’t as interesting as the literature he had been trained on. But then, after trailing off for a moment, he blurted out, “They don’t need me!” Since the memos filtering down through the company were now flawlessly polished, and the annual report was 20 percent shorter but said everything it needed to, Patrick’s desire to be needed was not fulfilled.The next week, Patrick came to Albert with a proposal: What if he started holding classes for some of the floor workers, many of whom had no future within or outside the company because many could write nothing but their own names? Albert took the idea to her superiors. They told her that they wouldn’t oppose it, but Patrick couldn’t possibly keep drawing such a high salary if he worked with people whose contribution to the company was compensated at minimum wage.
Patrick agreed to a reduced salary and began offering English classes on the factory floor, which were billed by management (who hoped to avoid a wage hike that year) as an added benefit of the job. At first only two or three workers showed up—and they, Patrick believed, only wanted an excuse to get away from the nailing guns for awhile. But gradually word got around that Patrick was serious about what he was doing and didn’t treat the workers like kids in a remedial class.At the end of the year, Patrick got a bonus from a new source: the vice president in charge of production. Although Patrick’s course took workers off the job for a couple of hours a week, productivity had actually improved since his course began, employee turnover had dropped, and for the first time in over a year, some of the floor workers had begun to apply for supervisory positions. Patrick was pleased with the bonus, but when Albert saw him grinning as he walked around the building, she knew he wasn’t thinking about his bank account.
Patrick was not happy because . Select one: a. Patrick’s desire to be needed was not fulfilled. b. He had to repeat the same things in all his seminars , trainings and Business Memos. c. his work had become monotonous. d. All of these Clear my choice Question 2. Which of the Following statements is Correct ? Select one: a. Patrick’s salary was reduced for offering English classes on factory floor workers. b. Patrick immediately started working with Sales department when he joined the Organisation . c. Patrick’s only goal was to get a high salary package . d. The factory floor workers were frustrted and did not want to continue with the classes given by Patrick. Clear my choice Question 3. Starcity had hired Patrick .
Select one:
a. from an NGO , which worked for the upliftment of the workers.
b. fresh from graduate school
c. an another Organisation , where he was already working with Trainings .
d. for improoving the productivity and reducing employee turnover.
Clear my choice
Question 4. At first, the company put Patrick to work on
.
Select one:
a. writing
b. revising company brochures
c. Both A & B
d. Direct Selling
Clear my choice
Question 5. Which of the Following statements is Correct , when Patrick started to teach factory floor workers?
A. Productivity had improved
B. Employee turnover had dropped
C. Some of the floor workers had begun to apply for supervisory positions.
Select one:
a. Only C
b. Only A & B
c. Only A & C
d. All A, B , C

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