Business Communication (OEDL 106)- Semester I

Case Study

All of us do some kind of work to ward off starvation or to gain sufficient material wealth with a view to
maintaining that standard of living which our physical and intellectual powers have helped us to reach.
But there is another kind of work which is completely divorced from the burdensome process of our
livelihood and which is undertaken for the sake of amusement or interest or the direction of our surplus
stores of energy in some new and useful channels of refined tastes. This delightful occupation, ie
combining work with pleasure or hobby, as it is properly termed, calls for the application of our highest
faculties, and gives proper form to our healthy instincts, purposeful habits and disciplined behaviour. In
our carefree and vacant hours it allows these faculties to perform their natural functions and to display
their instinctive greatness. We devote our leisure to the pursuit of this pleasant task and derive
advantages which compare favourably with those we obtain from the bread-earning routine of our daily
life. Hobbies widen the sphere of our cultural activities, give refinement to our tastes and show us the
path that leads to our systematic mental and moral development. Our tendencies and inclinations also
find in them an outlet for a healthy and progressive expression.

“A hobby is a favourite or occupation that is not one’s main business.” In this age of machinery which
has taken upon itself most of the laborious duties of physical exertion formally performed by man, then
creating for him pleasant intervals of rest and leisure, it should not be difficult for him to devote some
time to the pursuit of a new interest that can add some charm, colour or zest to is life. The spare time
must not be frittered away in idleness or spent on such work as overtaxes his mind and body after they
have performed their normal functions for the day. The new interest will be worthwhile only if it
provides relaxation and change from ordinary occupation, banishes the drabness of routine work and
produces a feeling that life is both charming and meaningful.

means of ordinary people who can ill afford to spend large sums of money on them. Not a few are
incompatible with our temperament and taste. We must not, therefore, allow the glamour of certain
hobbies to blind us to their reality, howsoever tempting they may appear to us, not should we begin to
cherish them thoughtlessly because we find other people so devotedly attached to them. In the first
flush of enthusiasm may have rushed into unsuitable hobbies only to find themselves turning away from
them in a state of great disillusionment. In a few rare and exceptional cases a sudden and instinctive
choice of some hobby sometimes proves to be the right one. We must not however, forget that
tinkering with the hobby is joyless and wasteful process, unattended by any appreciable gains. Scattered
interests in half a dozen or more odd hobbies is also not a desirable end.

Question 1: Communication is an exchange of______

a. Ideas
b. Information
c. Opinion
d. All of them

Question 2:What is the correct terminology for the collective understanding of upward and downward
communications?

a. External communication
b. Internal communication
c. Vertical Communication
d. Horizonatal communication

Question 3:Which are the main barriers for communication?

a. Language barrier
b. Cultural barrier
c. Individual barrier
d. All of them

Question 4:Which of the following should one do for breaking the barrier?

a. Be a fixer
b. Be a daydreamer
c. Get proper feedaback
d. Use too many technical jargons

Question 5:Which of these are basic principles for effective communication?

a. Know your audience
b. Know your purpose
c. Know your topic
d. All of them

Question 6:Which of these are the principles for clarity of communication?

a. Correct language
b. Proper punctuation
c. Check accuracy of fact and figures
d. All of them

Question 7:Which of these is a type of business conversation?

a. Office meetings
b. Interviews
c. Seminars
d. All of them

Question 8:Which of these is a type of communication?

a. Internal communication
b. Organization communication
c. Agreement communication
d. Sales communication

Question 9:Which of these is not the 7c's of effective communication?

a. Correctness
b. Clarity
c. Courtesy
d. Complicity CORRECT
Question 10:Who defines non-verbal communication as "the transmission of messages through means
other than words"?

a. Sigmund Freud
b. Andrew Dubrin
c. Carl Jung
d. Jacques Lacan

Case Study
All of us do some kind of work to ward off starvation or to gain sufficient material wealth with a view to
maintaining that standard of living which our physical and intellectual powers have helped us to reach.
But there is another kind of work which is completely divorced from the burdensome process of our
livelihood and which is undertaken for the sake of amusement or interest or the direction of our surplus
stores of energy in some new and useful channels of refined tastes. This delightful occupation, ie
combining work with pleasure or hobby, as it is properly termed, calls for the application of our highest
faculties, and gives proper form to our healthy instincts, purposeful habits and disciplined behaviour. In
our carefree and vacant hours it allows these faculties to perform their natural functions and to display
their instinctive greatness. We devote our leisure to the pursuit of this pleasant task and derive
advantages which compare favourably with those we obtain from the bread-earning routine of our daily
life. Hobbies widen the sphere of our cultural activities, give refinement to our tastes and show us the
path that leads to our systematic mental and moral development. Our tendencies and inclinations also
find in them an outlet for a healthy and progressive expression.

tinkering with the hobby is joyless and wasteful process, unattended by any appreciable gains. Scattered
interests in half a dozen or more odd hobbies is also not a desirable end.

Question 1: Auditory communication is dependent on
a. Gestures
b. Hearing
c. Ideas
d. Pitch

Question 2: In oral communication speaker must be confident enough for the
a. Content
b. attitudes
c. Feelings of audience
d. The place

Question 3:Oral communication allows instantaneous exchange of
a. Opinions
b. attitudes
c. Feelings
d. All of the above

Question 4: The feedback provided by the receiver will reassure the sender that the message has been:
a. Received
b. Comprehended
c. Correctly interpreted
d. All of the above

Question 5:Verbal mode of communication may have barrier in delivering the proper message such as
a. Thoughts
b. Perceptions
c. Emotions
d. All of the above

Question 6: Vocabulary, grammar, style and format are the major elements of
a. Oral
b. Written Communication
c. verbal
d. All of the above

Question 7: What can be the format for internal communication in the organization?
a. Memo writing
b. Report writing
c. Bulletins
d. All of the above

Question 8: What is/are the major elements of oral communication?
a. Pitch
b. Volume
c. Clarity
d. All of the above

Question 9: Written communication include
a. signs and symbols
b. Monologue
c. Printed and hand written matter
d. Speech

Question 10 :____________ is a type of verbal communication
a. Oral communication
b. Written Communication
c. Body language
d. Both a and b (oral communication and body language)
100 out of 100
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MODULE III: ENGLISH FOR EFFECTIVE COMMUNICATION
Case Study
All of us do some kind of work to ward off starvation or to gain sufficient material wealth with a view to maintaining that standard of living which our physical and intellectual powers have helped us to reach. But there is another kind of work which is completely divorced from the burdensome process of our livelihood and which is undertaken for the sake of amusement or interest or the direction of our surplus stores of energy in some new and useful channels of refined tastes. This delightful occupation, ie combining work with pleasure or hobby, as it is properly termed, calls for the application of our highest faculties, and gives proper form to our healthy instincts, purposeful habits and disciplined behaviour. In our carefree and vacant hours it allows these faculties to perform their natural functions and to display their instinctive greatness. We devote our leisure to the pursuit of this pleasant task and derive advantages which compare favourably with those we obtain from the bread-earning routine of our daily life. Hobbies widen the sphere of our cultural activities, give refinement to our tastes and show us the path that leads to our systematic mental and moral development. Our tendencies and inclinations also find in them an outlet for a healthy and progressive expression.

“A hobby is a favourite or occupation that is not one’s main business.” In this age of machinery which has taken upon itself most of the laborious duties of physical exertion formally performed by man, then creating for him pleasant intervals of rest and leisure, it should not be difficult for him to devote some time to the pursuit of a new interest that can add some charm, colour or zest to is life. The spare time must not be frittered away in idleness or spent on such work as overtaxes his mind and body after they have performed their normal functions for the day. The new interest will be worthwhile only if it provides relaxation and change from ordinary occupation, banishes the drabness of routine work and produces a feeling that life is both charming and meaningful.

The choice of hobbies, like the choice of books, purposes of reading is not an easy task. Some hobbies demand a little guidance from experienced persons. Our sudden attachment to them without the backing of this preliminary knowledge may result in wasting of our resources of time and money, and in the end compel us to abandon them. Some hobbies are rather expensive and therefore, beyond the means of ordinary people who can ill afford to spend large sums of money on them. Not a few are incompatible with our temperament and taste. We must not, therefore, allow the glamour of certain hobbies to blind us to their reality, howsoever tempting they may appear to us, not should we begin to cherish them thoughtlessly because we find other people so devotedly attached to them. In the first flush of enthusiasm may have rushed into unsuitable hobbies only to find themselves turning away from them in a state of great disillusionment. In a few rare and exceptional cases a sudden and instinctive choice of some hobby sometimes proves to be the right one. We must not however, forget that tinkering with the hobby is joyless and wasteful process, unattended by any appreciable gains. Scattered interests in half a dozen or more odd hobbies is also not a desirable end.
Question 1: How can one receive information during the interview process?
a. Ask any kind of questions
b. Keep talking at every opportunity
c. Ask only questions that are directly related to the job/position
d. Conceal your experience
Question 2: How should one handle questions?
a. By confusing audience
b. Anticipate and keep answers ready
c. Know everything
d. Speak fast
Question 3: What is the meaning of ad nauseam?
a. Nauseous
b. Reptition to the point of boring
c. Endlessly long
d. Unplanned

Question 4: What is the meaning of bona fide?
a. Genuine
b. Very annoying
c. Feeling of belonging
d. Complete authority

Question 5. What kind of jokes should be avoided during the interview process?
a. Racist
b. Sexist
c. Adult jokes
d. All of them
Question 6. What should one avoid during the interview?
a. Race
b. Marital status
c. Political affiliation
d. All of them
Question 7. Which of these are common verbal communication barriers?
a. Clarity
b. Lot of questions
c. Speaking in a steady pace
d. Using jargon

Question 8. Which of these are the five elements of inteview process?
a. Getting attention
b. Esyablishing a theme
c. Presenting a structure
d. All of them

Question 9. Which of these is a type of interview?
a. One to one interview
b. Phone interview
c. Group interview
d. All of them

Question 10. Which of these is true about stage fright?
a. It leads to insomnia (wrong answer)
b. key issue is elimation of fear
c. Normal people do not have it
d. Can be used constructively
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MODULE IV : BUSINESS CORRESPONDANCE
Case Study
All of us do some kind of work to ward off starvation or to gain sufficient material wealth with a view to maintaining that standard of living which our physical and intellectual powers have helped us to reach. But there is another kind of work which is completely divorced from the burdensome process of our livelihood and which is undertaken for the sake of amusement or interest or the direction of our surplus stores of energy in some new and useful channels of refined tastes. This delightful occupation, ie combining work with pleasure or hobby, as it is properly termed, calls for the application of our highest faculties, and gives proper form to our healthy instincts, purposeful habits and disciplined behaviour. In our carefree and vacant hours it allows these faculties to perform their natural functions and to display their instinctive greatness. We devote our leisure to the pursuit of this pleasant task and derive advantages which compare favourably with those we obtain from the bread-earning routine of our daily life. Hobbies widen the sphere of our cultural activities, give refinement to our tastes and show us the path that leads to our systematic mental and moral development. Our tendencies and inclinations also find in them an outlet for a healthy and progressive expression.

“A hobby is a favourite or occupation that is not one’s main business.” In this age of machinery which has taken upon itself most of the laborious duties of physical exertion formally performed by man, then creating for him pleasant intervals of rest and leisure, it should not be difficult for him to devote some time to the pursuit of a new interest that can add some charm, colour or zest to is life. The spare time must not be frittered away in idleness or spent on such work as overtaxes his mind and body after they have performed their normal functions for the day. The new interest will be worthwhile only if it provides relaxation and change from ordinary occupation, banishes the drabness of routine work and produces a feeling that life is both charming and meaningful.

The choice of hobbies, like the choice of books, purposes of reading is not an easy task. Some hobbies demand a little guidance from experienced persons. Our sudden attachment to them without the backing of this preliminary knowledge may result in wasting of our resources of time and money, and in the end compel us to abandon them. Some hobbies are rather expensive and therefore, beyond the means of ordinary people who can ill afford to spend large sums of money on them. Not a few are incompatible with our temperament and taste. We must not, therefore, allow the glamour of certain hobbies to blind us to their reality, howsoever tempting they may appear to us, not should we begin to cherish them thoughtlessly because we find other people so devotedly attached to them. In the first flush of enthusiasm may have rushed into unsuitable hobbies only to find themselves turning away from them in a state of great disillusionment. In a few rare and exceptional cases a sudden and instinctive choice of some hobby sometimes proves to be the right one. We must not however, forget that tinkering with the hobby is joyless and wasteful process, unattended by any appreciable gains. Scattered interests in half a dozen or more odd hobbies is also not a desirable end.
Question 1: According to Gartside what are the main reasons for writing business letters?
a. Seek or give information
b. To hide evidence
c. To distract attention from future records
d. Provide an expensive means of communication

Question 2. Body of a letter is divided into
a. 1
b. 3
c. 4
d. 5

Question 3. Parts of Business letter___
a. Return address
b. date
c. salutation
d. All of them

Question 4. What are the basic characteristics of a business letter?
a. Elaborate
b. Well structured
c. Follows format
d. All of them

Question 5. Which are the essentials of effective business letters?
a. Clarity
b. Simplicity
c. Courtesy
d. All of them

Question 6. Which fo these are the C’s of business letters?
a. Crafty
b. Capricious
c. Clarity
d. Casual

Question 7. Which of these are business letter types?
a. Notes of invitation
b. Letters to newspapers
c. Letter to a friend
d. Memos

Question 8. Which of these are formats of business letters?
a. Block
b. Modified
c. Semiblock
d. All of them

Question 9. Which of these are pre stages of writing a business letter?
a. Brain storming
b. Mind mapping
c. Purpose identification
d. Editing

Question 10. Which of these are types of Letters?
a. Persuasive
b. Complaint
c. Application
d. All of them

100 on 100
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MODULE V : INTRA ORGANIZATION COMMUNICATION
Case Study
All of us do some kind of work to ward off starvation or to gain sufficient material wealth with a view to maintaining that standard of living which our physical and intellectual powers have helped us to reach. But there is another kind of work which is completely divorced from the burdensome process of our livelihood and which is undertaken for the sake of amusement or interest or the direction of our surplus stores of energy in some new and useful channels of refined tastes. This delightful occupation, ie combining work with pleasure or hobby, as it is properly termed, calls for the application of our highest faculties, and gives proper form to our healthy instincts, purposeful habits and disciplined behaviour. In our carefree and vacant hours it allows these faculties to perform their natural functions and to display their instinctive greatness. We devote our leisure to the pursuit of this pleasant task and derive advantages which compare favourably with those we obtain from the bread-earning routine of our daily life. Hobbies widen the sphere of our cultural activities, give refinement to our tastes and show us the path that leads to our systematic mental and moral development. Our tendencies and inclinations also find in them an outlet for a healthy and progressive expression.

“A hobby is a favourite or occupation that is not one’s main business.” In this age of machinery which has taken upon itself most of the laborious duties of physical exertion formally performed by man, then creating for him pleasant intervals of rest and leisure, it should not be difficult for him to devote some time to the pursuit of a new interest that can add some charm, colour or zest to is life. The spare time must not be frittered away in idleness or spent on such work as overtaxes his mind and body after they have performed their normal functions for the day. The new interest will be worthwhile only if it provides relaxation and change from ordinary occupation, banishes the drabness of routine work and produces a feeling that life is both charming and meaningful.

The choice of hobbies, like the choice of books, purposes of reading is not an easy task. Some hobbies demand a little guidance from experienced persons. Our sudden attachment to them without the backing of this preliminary knowledge may result in wasting of our resources of time and money, and in the end compel us to abandon them. Some hobbies are rather expensive and therefore, beyond the means of ordinary people who can ill afford to spend large sums of money on them. Not a few are incompatible with our temperament and taste. We must not, therefore, allow the glamour of certain hobbies to blind us to their reality, howsoever tempting they may appear to us, not should we begin to cherish them thoughtlessly because we find other people so devotedly attached to them. In the first flush of enthusiasm may have rushed into unsuitable hobbies only to find themselves turning away from them in a state of great disillusionment. In a few rare and exceptional cases a sudden and instinctive choice of some hobby sometimes proves to be the right one. We must not however, forget that tinkering with the hobby is joyless and wasteful process, unattended by any appreciable gains. Scattered interests in half a dozen or more odd hobbies is also not a desirable end.
Question 1: Basic form of agenda
a. Welcome/open meeting
b. Support for absence
c. Refreshments
d. All of the above

Question 2. How to create an effective agenda?
a. Send an email regarding meeting
b. Give out little information
c. Forego agenda item request
d. Wait for participants to contact you

Question 3. Manuals and policy statements are referred to as:
a. Upward communication
b. Horizontal communication
c. Downward communication
d. None of the above

Question 4. The Agenda communicates important information such as:

a. topics for discussion
b. presenter
c. time allotment
d. All of the above

Question 5. The content of the communication is called:
a. Message
b. Noise
c. Media richness
d. Jargon

Question 6. The notice of a meeting must specify:
a. Type of meeting
b. Name of company
c. date of issue of notice
d. All of the above

Question 7. To convert a message into groups of words, symbols, gestures, or sounds that present ideas or concepts is called:
a. Feedback
b. Encoding
c. Noise
d. Symbolism

Question 8. What function does an effective meeting agenda serve?
a. provides a blueprint
b. Reminds people of their achievment
c. Helps the leader to evade questions
d. Creates confusion

Question 9. Which of the following is not a medium of transmission?
a. Memos
b. Policy statement
c. Discussions
d. None of the above

Question 10. Which of these should one follow to compose meeting minutes?
a. List of expected attendees
b. Use to device to record
c. Be prepared
d. All of the above

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ASSIGNMENT 2
Case Study
All of us do some kind of work to ward off starvation or to gain sufficient material wealth with a view to maintaining that standard of living which our physical and intellectual powers have helped us to reach. But there is another kind of work which is completely divorced from the burdensome process of our livelihood and which is undertaken for the sake of amusement or interest or the direction of our surplus stores of energy in some new and useful channels of refined tastes. This delightful occupation, ie combining work with pleasure or hobby, as it is properly termed, calls for the application of our highest faculties, and gives proper form to our healthy instincts, purposeful habits and disciplined behaviour. In our carefree and vacant hours it allows these faculties to perform their natural functions and to display their instinctive greatness. We devote our leisure to the pursuit of this pleasant task and derive advantages which compare favourably with those we obtain from the bread-earning routine of our daily life. Hobbies widen the sphere of our cultural activities, give refinement to our tastes and show us the path that leads to our systematic mental and moral development. Our tendencies and inclinations also find in them an outlet for a healthy and progressive expression.

“A hobby is a favourite or occupation that is not one’s main business.” In this age of machinery which has taken upon itself most of the laborious duties of physical exertion formally performed by man, then creating for him pleasant intervals of rest and leisure, it should not be difficult for him to devote some time to the pursuit of a new interest that can add some charm, colour or zest to is life. The spare time must not be frittered away in idleness or spent on such work as overtaxes his mind and body after they have performed their normal functions for the day. The new interest will be worthwhile only if it provides relaxation and change from ordinary occupation, banishes the drabness of routine work and produces a feeling that life is both charming and meaningful.

Question 4: What is the meaning of bona fide?
a. Genuine
b. Very annoying
c. Feeling of belonging
d. Complete authority

Question 8. Which of these are the five elements of inteview process?
a. Getting attention
b. Esyablishing a theme
c. Presenting a structure
d. All of them

Question 9. Which of these is a type of interview?
a. One to one interview
b. Phone interview
c. Group interview
d. All of them

Question 10. Which of these is true about stage fright?
a. It leads to insomnia (wrong answer)
b. key issue is elimation of fear
c. Normal people do not have it
d. Can be used constructively

Business Communication (OEDL 106)- Semester I

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