We Also Provide SYNOPSIS AND PROJECT. Contact www.kimsharma.co.in for best and lowest cost solution or Email: amitymbaassignment@gmail.com Call: +91 82907-72200 (Call/WhatsApp) or +91 88003-52777 (WhatsApp Only) assignment solution help, assignment answers help, Assignment Help Principles &Practices of Management 1. What were the Hawthorne studies? What effect did they have on the Management practices? 2. What steps can an organisation take to increase the motivational force for high levels of performance? 3. Explain briefly various Management Functions. What is the basis for saying that planning is the most crucial management function? Discuss. 4.Explain the MBO Process. 5. Elucidate the relationship between planning and control. Section B CASE STUDY When play becomes work Sheeted Banavali's daily routine as a Team Leader at UK 3 in anything but ordinary. Eight straight hours of handling a team of executives servicing customers from halfway across the world is bound to leave anyone exhausted. "I either go to Unwind, which plays great music, or Cuisine, where the food is top of the world. Sometimes I even go to Finesse to get my hairdo right," she says. Unwind and Cuisine, by the way, are theme cafeterias, while Finesse is a beauty salon. And yes, all three are located within the 3 office premises at Mind space, Malady. “We are setting the benchmark in HR practices," says 3 Head (Recruitment and HR Support) Achill Sharma, who prefers describing the 5,000-employees strong 3 as a Customer Relationship Management (CRM) company rather than a plain Jane BPO. "Our focus is the employee and we believe in nurturing his or her talent." With a Citibank ATM inside the office, a full-fledged gaming arcade, a higher education programme - Gurukul - that has a tie-up with institutions like NorseMonee Institute of Management Studies and the Institute of Chartered Financial Analysts of India allowing employees to pursue an MBA or a CA, the only thing missing is bed and breakfast. "By the way, we have three company guesthouses if the staff wants to stay overnight," says Sharma with a laugh, even market leaders joins the game. If BPOs are upping the ante, the IT companies, small and big, aren't far behind. Sudheesh Denktash, Vice- President, HR, of the India operations of Tesco, the world's largest grocery home-shopping service in the world, puts the paradigm shift in perspective calling it the 'death of the personnel manager'" The IT industry has effectively ensured that the old personnel department is gone and done away with. Human resources today is completely about talent management and retention," he says. And walking the talk, Tesco offers employees not only maternity and paternity leave, but also adoption leave. "We are an equal opportunity employer and if any employee of ours wants to adopt a child, we will support him or her in every possible ways," he says. The Tesco campus at Whitefield in Bangalore also houses a learning centre where employees can register themselves for a retail certification course from no less than the Indian Institute of Management (IIM), Bangalore. "We have also done away with the probation period because we are in the business of training people," says Denktash. Gurgaon-based Eon Technologies, which handles offshore projects across Europe, is a small company by Indian IT standards. "But we have practices which are cutting edge," says Preamp Pillai, head of HR at the company. "Tele-commuting, flexi-time and retreats focused on team building are our strong points." QUESTION 1. What principles of motivation are being used here? QUESTION 2. What control tools would be most effective in this kind of work environment? QUESTION 3. Can such efforts lead to a consistent behaviour in organisations? Give reasons. QUESTION 1 Decreasing the role of subordinates in decision-making is known as? Decentralisation Stabilization Centralization Organization QUESTION 2 Which of the following refers to the flow of information among people on the same or similar organizational levels? Diagonal Upward Horizontal Downward QUESTION 3 Which of the following is a question that needs to be answered in job analysis? What physical and mental tasks does the worker accomplish? What qualifications are needed to perform the job? When is the job to be completed? All of the above. QUESTION 4 ______________refers to the ability of individuals or groups to induce or influence the beliefs or actions of other individuals or groups. Power Responsibility Delegation Discipline QUESTION 5 Which one management function helps maintain managerial effectiveness by establishing guidelines for future activities? Organizing Planning Staffing Leading QUESTION 6 Which is not a leadership theory? Trait theory ERG theory Contingency theory Transactional theory QUESTION 7 Which is an esteem need? Basic pay Safety regulations Prestigious office location Training QUESTION 8 "What interview is comprehensive, and the interviewer encourages the applicant to do much of the talking?" Unstructured Structured Stress Directive QUESTION 9 What are the typical products of job analysis? Job descriptions and job specifications Work standards Work schedules Desired financial incentives QUESTION 10 In Basket Technique is used in Production Marketing Training Accounting QUESTION 11 Key result areas are usually terms as Objectives Missions Goals KRAs QUESTION 12 Which one is not a stage of Group process? Forming Norming Welcoming Performing QUESTION 13 MBO was first suggested by F.W. Taylor Henri Fayol Peter F. Drucker Watson QUESTION 14 Which managerial function gives attention to influencing and motivating employees to improve performance and achieve corporate objectives? Leading Organizing Staffing Controlling QUESTION 15 Job Evaluation is a technique which aims at: Establishing fair and equitable pay structure Analysing of requirement of updating technology Assessing safety requirement of jobs Improving productivity QUESTION 16 Which is an advantage of decentralization? Encourages decision-making Easy to have uniform policy Greater Control Decreases complexity of coordination QUESTION 17 Performance review is done to Reward work done Focus on areas requiring improvement Giving appropriate feed back to individuals All of the above QUESTION 18 The general conclusion of the 'Relay Assembly Test Room Experiments' was that employees would work better if the management were concerned about their welfare and superiors paid special attention to them. This phenomenon was subsequently labeled as the Relay effect Hawthorne effect Behavioural effect Human effect QUESTION 19 Which is not a way to overcome the initial resistance to change in organizations? Education and Communication Group inertia Participation and involvement Negotiation and agreement QUESTION 20 Management of change refers to Help people to adopt to the change Changing people Change the organization structure Change the top management QUESTION 21 Requisites of effective supervision are Technical knowledge of the work Managerial knowledge Knowledge of rules & regulations All of the above QUESTION 22 According to Herzberg and his associates are job content factors which lead to job satisfaction? Motivators Hygiene factor Context factors Physiological factors QUESTION 23 "The establishment of a distinct area, unit of subsystem of an organization over which a manager has authority for the performance of specialized activities and results is termed_____________" Centralization Depart mentation Decentralization Functionalization QUESTION 24 Democratic leadership is also know as leadership. Autocratic Participative Bureaucratic Laissez-faire QUESTION 25 A/an _______is a vital tool for providing information about organizational relationships. Organizational chart Functional chart Organizational model Functional model QUESTION 26 Which control principles suggests that managers should be informed about a problem only when the data shows a significant deviation from established standards? Management by walking around Management by objectives Management by goals Management by exception QUESTION 27 Line Managers are: Supervisors Staff authorities Managers with authority to direct operations in their spheres of activity Managers with authority to direct operations in their spheres of activity QUESTION 28 "When an employee asks a question or reports a problem to his or her supervisor, this is an example of which direction of communication?" Grapevine Lateral Downward Upward QUESTION 29 You have decided to send a message to your supervisor requesting vacation time. You brainstorm some basic concepts and now must decide how to phrase this information for your supervisor. You are at which of the following steps in the communication process? Sending Receiving Encoding Decoding QUESTION 30 Group decision-making has certain advantages over individual decision-making. Which of the following statements is not true with regard to group decision-making? It allows pooling of knowledge and information It's a source of personnel development It discourages risk taking It's time consuming and costly QUESTION 31 The idea that workers look for meaning in their work and will actively seek out new responsibility is most consistent with which of these needs identified by Maslow? Safety Social Self-actualization Physiological QUESTION 32 A manager's posture during a communication with a colleague is an example of which aspect of the communications process? Decoding Non-verbal behavior Informal channel The grapevine QUESTION 33 The organization chart is a way of showing How the tasks of an organization are divided and co-ordinated The informal patterns of communication The stakeholders who have an interest in the company The physical layout of the buildings on a site QUESTION 34 "When a manager secures the agreement of a colleague to work on a project in return for the promise of providing the colleague with some extra remuneration, what type of power is he or she exercising?" Expert power Coercive power Referent power Reward power QUESTION 35 _______________________spans of management create __________structures with many levels of management. Wide ; tall Narrow ; tall Wide ; unpredictable Narrow ; flat QUESTION 36 Which of the following is not one of the steps identified as part of the controlling process? Setting performance standards or goals Measuring performance Writing the reports Taking corrective action QUESTION 37 "According to Herzberg, which of the following can be classified as a motivator?" Working conditions Pay Supervision Recognition QUESTION 38 "Which of the following refers to changing a task to make it inherently more rewarding, motivating and satisfying?" Enlargement Rotation Enhancement Enrichment QUESTION 39 The tendency to place the primary responsibility for one's success or failure either within oneself or on outside forces is referred to as Authoritarianism b) Emotional stability c) Locus of control Extroversion QUESTION 40 ________________is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it. TQM Continuous improvement Benchmarking Empowerment We Also Provide SYNOPSIS AND PROJECT. Contact www.kimsharma.co.in for best and lowest cost solution or Email: amitymbaassignment@gmail.com Call: +91 82907-72200 (Call/WhatsApp) or +91 88003-52777 (WhatsApp Only) assignment solution help, assignment answers help, Assignment Help