Service Operations Management We Also Provide SYNOPSIS AND PROJECT. Contact www.kimsharma.co.in for best and lowest cost solution or Email: amitymbaassignment@gmail.com Call: 0 +91 82907-72200 (Call/WhatsApp) or +91 88003-52777 (WhatsApp Only) 1. There are a few major areas in which technology now is able to help provide key advantages to businesses in engendering customer loyalty by improving customer service: (A): wensite (B): email (C): advertisement (D): all 2. The service sector, also called tertiary sector, is the …….. of the three economic sectors. (A): first (B): second (C): third (D): fourth 3. The service sector provides a service, not an actual …….. that could be held in your hand. (A): cost (B): cash (C): profit (D): product 4. A customer's expectation of a particular service is determined by factors such as (A): recommendadtions (B): past experiences (C): personal needs (D): all 5. Customers generally have a tendency to compare the service they 'experience' with the ………….. they 'expect' . (A): service (B): cost (C): cash (D): profit 6. Increasingly service sector businesses focus on what is now being called the “ economy” (A): knowledge (B): politics (C): banks (D): companies 7. …………….. management deals with cases where the customer arrival is random (A): process (B): Queue (C): both (D): none 8. A cost is associated with customer ………. in line and there is cost associated with adding new counters to reduce service time. (A): waiting (B): stopping (C): sleeping (D): all 9. These are the types of workflow layouts that managers can choose from (A): product (B): process (C): fixed position (D): all 10. Facility layout decisions are based on criteria aimed at creating an effective and efficient ………. and high standard production. (A): freeflow (B): workflow (C): both (D): none 11. Facilities should be designed so that they can be …. expanded or adjusted to meet changing production needs. (A): easily (B): stupidly (C): sternly (D): closely 12. ………. manufacturing systems most often are highly automated facilities having intermediate-volume production of a variety of products (A): fixed (B): Flexible (C): both (D): none 13. The facility design should reflect a recognition of the importance of smooth ………….. flow. (A): cash (B): funds (C): process (D): all 14. ……...tracking is to be avoided in whatever pattern is chosen. (A): front (B): side (C): back (D): along 15. When parts and materials move against or across the …... flow, personnel and paperwork become confused, parts become lost, and the attainment of coordination becomes complicated. (A): overall (B): front (C): side (D): back 16. Small business owners should make certain that the facility layout makes it possible to handle….. (A): process (B): man (C): machinery (D): materials 17. The facility should be laid out in a way that is conducive to helping the business meet its ……. needs. (A): HR (B): finance (C): production (D): markating 18. ……………. factors that can influence the degree of attractiveness of a facility include not only the design of the production area itself (A): Design (B): control (C): development (D): finance 19. Facility layout must be considered very carefully because we do not want to constantly redesign the ……….. (A): cost (B): profit (C): facility (D): all 20. Office layout criteria, although hard to quantify, are ……. of communication cost and maximization of employee productivity (A): maximisation (B): minimization (C): increase (D): hike We Also Provide SYNOPSIS AND PROJECT. Contact www.kimsharma.co.in for best and lowest cost solution or Email: amitymbaassignment@gmail.com Call: 0 +91 82907-72200 (Call/WhatsApp) or +91 88003-52777 (WhatsApp Only)