Grow strong to take up the challenges of life. The top lessons for getting you back on track.

Amity BBA 5th Sem ASODL Total Quality Management
Amity BBA 5th Sem ASODL Total Quality Management
Amity Assignment A Q1. what do you understand by Total Quality Management, what are the requirements to implement TQM approach in an organization. Q2. Explain, Philip B Crosby’s contribution in the field of Quality Management. How his ideas similar and different from ideas of Deming? Q3. With the help of a practical example, explain how you will use control charts, also explain the guidelines you will follow to analyze and interpret the results. Q4. What is Benchmarking, what are the steps you will follow to implement Benchmarking in an organization. Q5. Explain the role and importance of employees in implementing TQM in an organization, what measure organization should take to deliver a certain level of satisfaction to them? Q6. With one example each, explain the seven basic tools of quality management? Q7. You are working as a general manager of an organization, explain the various steps you have to take for getting your organization certified for ISO 9000:2000 or ISO 9000:2008 ? Q8. what do you understand by the term work system, “do you think improvement of work system will eventually lead to implementation of TQM” justify your answer. Amity Assignment B (Case Study) A manufacturing plant make wind mill assemblies & can produce 50 units in a month in two period of 15 days each ; following is the data for number of defects arising per month. 1. which control chart should be used for the above data and why? 2. Make the appropriate control chart on a graph paper. 3. Interpret the chart and give your recommendation. Whether the process is in control or not? Amity Assignment C 1. …….are the areas that will be covered by the organization's processes 2. TQM stands for ……. 3. Quality is defined by the customer" is 4. Poka-yoke" is the Japanese term for ….. 5. ______ are the charts that identify potential causes for particular quality problems. 6. …….is not a process tools for TQM systems 7. ………….is about supplying customers with what they want when they want it. 8. A fishbone diagram is also known as a …….. 9. A maturity model can be used as a benchmark for comparison and as an aid to understanding 10. According to Deming most of the problems are related to systems and it is the responsibility of the management to improve the systems 11. After E.deming, who is considered to have the greatest impact in quality management? 12. All of the following costs are likely to decrease as a result of better quality except ……… 13. Assured quality is necessary for building customer confidence. 14. At the time of making a purchase agreement with a vendor, what is important to mention about inspection? 15. Based on his 14 Points, Deming is a strong proponent of ….. 16. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the …… 17. Customers are primarily concerned with ……… 18. Deming's 4 step cycle for improvement is ….. 19. DMAIC is……… 20. elements of quality management system are …. 21. establishing measurements based on customer needs for optimizing product design is known as ……... 22. ……... are used in six sigma 23. fourteen points framework for quality and productivity improvement was suggested by………… 24. Identify the cost not likely to reduce as a result of better quality. 25. In Six Sigma, a ………….is defined as any process output that does not meet customer specifications 26. inspection is part of the ….. 27. Inspection, scrap, and repair are examples of ……….. 28. Juran's Quality trilogy emphasizes the roles of quality planning, quality control and ……… 29. Kaizen is a …... process, the purpose of which goes beyond simple productivity improvement. 30. Kaizen is a Japanese term meaning …… 31. Plan-do-study-act cycle is a procedure to….. 32. Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below …………..defects per million opportunities (DPMO). 33. production issues should be addressed early 34. QFD stands for…….. 35. Quality Circles members are ……. 36. Quality circles work best if employees are initially trained in……. 37. quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in …. 38. Quality practices must be carried out……. 39. Quality Trilogy includes 40. reliability is the degree to which a unit of equipment performs its intended function under …….. for …… of time. Or 1 while evaluating the quality of a product, aesthetics means— 2. Quality Circle is a 3 The concept of quality trilogy which mention quality management as quality planning, quality control and quality improvement is given by--- 4 The concept “Quality is Free” is given by--- 5 The concept of quality loss function is given by 6 Theory of profound knowledge is stated by 7 Quality management deals with 8 flow chart or diagram is 9 QFD is a technique of 10Supplier Partnering is a process 11 the methods to handle change in an organization during implementation of TQM are 12 motion study involves 13 Work measurement is 14 Ergonomics deals with 15 work system is 16 Lot Acceptance sampling plan is a method 17 for variable data the control chart which is made is 18 For defectives, when sample size “n” is constant the ________________control chart is prepared. 19 For defects, when sample size “n” is variable the ___________________ control chart is prepared. 20KANBAN is 21 Poka yoke can be defined as 22 kaizen is 23 ( N,n,c ) sampling plan is used for LASP, here 24 Check sheet is a quality tool in which 25 Fish bone diagram is 26 KJ diagram is 27 Tree Diagram 28 Arrow diagram is 29 PDPC means 30 Voice of customer means 31 The concurrent engineering give the ability to the organization to 32 Fault Tree analysis 33 Benchmarking is a process 34 Value engineering is a process 35 for Total quality management which of the following is not true 36 Reengineering is a process of 37 NC in iso means 38 surveillance audit 39 MBNQA award means 40 Internal Benchmarking We Also Provide SYNOPSIS AND PROJECT. Contact www.kimsharma.co.in for best and lowest cost solution or Email: solvedstudymaterial@gmail.com Call: +91 82907-72200 (Call/WhatsApp) or +91 88003-52777 (WhatsApp Only)

2 thoughts to “Amity BBA 5th Sem ASODL Total Quality Management”

  1. Hi All
    I am a MBA-IT final sem. student from Amity.Please help in providing the answer of above assignment(TQM).

Leave a Reply

Your email address will not be published. Required fields are marked *