Amity MBA 3rd Sem ASODL Total Quality Management

Amity MBA Assignment A

Q1. what do you understand by Total Quality Management, what are the requirements to implement TQM approach in an organization.
Q2. Explain, Philip B Crosby’s contribution in the field of Quality Management. How his ideas similar and different from ideas of Deming?
Q3. With the help of a practical example, explain how you will use control charts, also explain the guidelines you will follow to analyze and interpret the results.
Q4. What is Benchmarking, what are the steps you will follow to implement Benchmarking in an organization.
Q5. Explain the role and importance of employees in implementing TQM in an organization, what measure organization should take to deliver a certain level of satisfaction to them?
Q6. With one example each, explain the seven basic tools of quality management?
Q7. You are working as a general manager of an organization, explain the various steps you have to take for getting your organization certified for ISO 9000:2000 or ISO 9000:2008 ?
Q8. what do you understand by the term work system, “do you think improvement of work system will eventually lead to implementation of TQM” justify your answer.

Amity MBA Assignment B
(Case Study)
A manufacturing plant make wind mill assemblies & can produce 50 units in a month in two period of 15 days each ; following is the data for number of defects arising per month.
1. which control chart should be used for the above data and why?

2. Make the appropriate control chart on a graph paper.

3. Interpret the chart and give your recommendation. Whether the process is in control or not?

Amity MBA Assignment C
1 while evaluating the quality of a product, aesthetics means—
2. Quality Circle is a
3 The concept of quality trilogy which mention quality management as quality planning, quality control and quality improvement is given by—
4 The concept “Quality is Free” is given by—
5 The concept of quality loss function is given by
6 Theory of profound knowledge is stated by
7 Quality management deals with
8 flow chart or diagram is
9 QFD is a technique of

10Supplier Partnering is a process
11 the methods to handle change in an organization during implementation of TQM are
12 motion study involves
13 Work measurement is
14 Ergonomics deals with
15 work system is
16 Lot Acceptance sampling plan is a method
17 for variable data the control chart which is made is
18 For defectives, when sample size “n” is constant the ________________control chart is prepared.
19 For defects, when sample size “n” is variable the ___________________ control chart is prepared.
20KANBAN is
21 Poka yoke can be defined as
22 kaizen is
23 ( N,n,c ) sampling plan is used for LASP, here
24 Check sheet is a quality tool in which
25 Fish bone diagram is
26 KJ diagram is
27 Tree Diagram
28 Arrow diagram is
29 PDPC means
30 Voice of customer means
31 The concurrent engineering give the ability to the organization to
32 Fault Tree analysis
33 Benchmarking is a process
34 Value engineering is a process
35 for Total quality management which of the following is not true
36 Reengineering is a process of
37 NC in iso means
38 surveillance audit
39 MBNQA award means
40 Internal Benchmarking

or

Q 1 Tree Diagram

 

Options

is an analytical tool used in quality management for planning, devising solutions and for better decision making.

breaks down the process in sub processes for better understanding

is an example of basic tools of quality required to collect the frequency of an event in the branches of tree

None of the above

 

 

2 Reengineering is a process of

 

Options

Redesigning business processes, associated systems and organizational structures to achieve a dramatic improvement in business performance.

To change the current product portfolio and diversifying in other product.

To completely transform the organizational structure and climate for developing better products.

Redesigning production department so that they can produce better products for the market

 

 

 

 

 

23 ( N,n,c ) sampling plan is used for LASP, here

 

Options

N is sample size, n lot size, and c is acceptance number

N is acceptance number, n is sample size and c is lot size.

N is lot size, n is sample size and c is acceptance number

N is sample size, n is acceptance number and c is lot size

 

4 Check sheet is a quality tool in which

Options

The frequency & type of an occurrence is recorded

A bar graph depicting frequency of an event

Similar to checklist to see everything is normal

A sheet which is filled by manager while doing maintenance work of a machine.

 

5 Quality Circle is a

Options

A team of volunteer group composed of employees or workers or trainees (or even students) who meet to talk about workplace improvement and quality management in the organization.

A team of employees which is formed to address quality issues of the company

A team of personnel selected from quality department to analyze opportunities of quality improvements

A research team from quality consultancy company for improving the system of the organization

 

 

6 The concept of quality trilogy which mention quality management as quality planning, quality control and quality improvement is given by

Options

Deming

Juran

Taguchi

Crosby

 

7 The concept “Quality is Free” is given by

 

Options

Deming

Crosby

Shiego Shingo

Ishikawa

 

8 flow chart or diagram is

Options

A chart to know the cause and effect of a process.

To diagrammatically representing process for better understanding

Plotting the data collected from a process for analysis

None of the above

 

 

9 QFD is a technique of

 

Options

To control the quality of product by using statistical analysis

To control the quality of product by using statistical analysis

To gather the voice of customer and converting it into actual product to satisfy them.

The application for MBNQA award.

 

 

10 Supplier Partnering is a process

 

Options

Of making supplier as a partner by sale of company shares to them

To train and develop them so that in puts received from them is of right quality.

To share gains and profits with the supplier

None of the above

 

11 the methods to handle change in an organization during implementation of TQM are

 

Options

Communicate, Empathize and support

Delegate, instruct and command

Negotiate, recruit and negotiate

Collective bargaining.

 

 

12 motion study involves

 

Options

Systematic processes to analyze the movements of material in a process

Systematic processes to analyze the different movements completed to perform a job.

Systematic process to analyze the motion of machine parts in a plant

Movement of information in an organization

 

13 Work measurement is

 

Options

A technique of recording the various steps that has to performed to complete the task

A technique to record the output of a process to improve productivity.

A technique of recording the content and timing of the various steps that has to performed to complete a task

All the above

 

 

14 Ergonomics deals with

 

Options

The work and the human effort done to perform the work, a technique to reduce the physical stress of an employee.

The flow of work from one process to another, a technique to reduce the time for overall process.

The flow of material within the system of production

It analyze the people’s interaction in an organization

15 kaizen is

 

Options

system to use visual signals to control the movement of materials between the different processes and work centers

a device or a system that either prevents a mistake from being made or makes the mistake obvious at a glance.

It is the process of continuous improvement in small increments that make the process more efficient, effective, under control, and adaptable.

None of the above

 

16 KJ diagram is

 

Options

Is tool to collect data and represent in KJ chart and find out improvement in a process

House of quality is the other name of it and is used to design better quality product

is tool to organize a large number ideas or views to discover meaningful groups based on some relevant relationship.

A quality improvement tool developed by Imai required in Kanban system

 

 

17 Arrow diagram is

 

Options

An example of chart made in CPM and PERT analysis.

A diagram in which the cause and effect of different processes are defined using arrows

A diagram which represent a work system and their relations with each other with the help of arrows

A method of employee well being used for rating the employee satisfaction in the organization.

 

 

18 The concurrent engineering give the ability to the organization to

 

Options

Design the product in economical way

A strategy of product development for faster market response and better quality of product

to find out the better alternatives for producing the product.

all the above

 

19 Fault Tree analysis

 

Options

is a graphical technique used to determine in advance the list of undesirable events that design team must take care of to avoid any failure which can result into an undesirable outcome.

Is a decision making technique for finding faults in the process.

Is a graphical technique used to determine the cause and effect relationships in events resulting in to failure of work system

A decision tree’s another name

 

20 Benchmarking is a process

 

Options

To learn and adopt a process or system of doing a work from the best in the industry or organization

To copy a process of doing things from the best

To set standards for each process which has to be achieved by the process owner

Standards required to get MBNQA

 

 

21 for Total quality management which of the following is not true

 

Options

integrates all the levels of the organization

it is a system dependent approach and hence doesn’t require much participation of people

it is a system dependent approach and hence doesn’t require much participation of people

all stakeholders of the company are the customers

 

 

 

22 surveillance audit

 

Options

Done by internal auditors of the company

Conducted by customers to ensure the standards are being followed

Conducted by certifying body to see whether the standards are being followed

Conducted at the time of giving the certificate to the organization

 

23 work system is

 

Options

Set of steps that have to be undertaken by a person to perform a task.

Integration of infrastructure, information, person and technologies to perform a work in an organization.

A system of how to use the inputs for processing

None of the above

 

 

24 Lot Acceptance sampling plan is a method

 

Options

A technique by which the samples are drawn from the lot

A technique by which using sampling acceptance or rejection of lot is being decided

A technique to remove defects from a lot using sampling

A technique by way of which the process is improved using sampling.

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25 for variable data the control chart which is made is

 

Options

n chart

np chart

np chart

X bar, R chart

 

26 For defectives, when sample size “n” is constant the ________________control chart is prepared.

Options

p

p or np

c or u

X bar, R

 

27 For defects, when sample size “n” is variable the ___________________ control chart is prepared.

 

Options

X bar S

u

p

X bar, R

 

28 KANBAN is

 

Options

Kanban is the system to use visual signals to control the movement of materials between the different processes and work centers

Kanban is the continuous improvement by small incremental improvements in the processes of the organization.

Kanban is the process of recording defects of a process on a card

Kanban is a quality tool required for implementing Deming quality management principle.

 

 

29 Poka yoke can be defined as

 

Options

system to use visual signals to control the movement of materials between the different processes and work centers

a device or a system that either prevents a mistake from being made or makes the mistake obvious at a glance.

It is the process of continuous improvement in small increments that make the process more efficient, effective, under control, and adaptable.

None of the above

 

 

 

 

30 while evaluating the quality of a product, aesthetics means

 

Options

The performance of the product for which it is being purchased

The efficiency of the product

The efficiency of the product

The style and designing of the product.

31 The concept of quality loss function is given by

 

Options

Crosby

Taguchi

Deming

Ishikawa

 

32 Theory of profound knowledge is stated by

 

Options

Deming

Taguchi

Crosby

Ima

 

 

 

33 Quality management deals with

 

Options

Establishing standards and following them

Enhanced customer satisfaction by developing products based on customer expectation

Reducing the number of defects in the product or service and continuous improvement

All of the above

34 NC in iso means

Options

No conduct

Non conformance

No cost

Not confidential

 

35 Fish bone diagram is

 

Options

A diagram showing the processes of a system, used for better understanding of a process

A quality improvement tool where through graphical representation of cause and effect relationships of different events are analyzed

A quality tool made with fish bones used as recording the evens on a chart

There is no such diagram in Quality management

36 PDPC means

 

Options

Product design process control

Product design process control

Product development and process control

Process design program chart

 

37 Voice of customer means

 

Options

The analysis of the customer complaints

The explicit and implicit customer needs

The expectations of customer and feedback

All the above

38 Value engineering is a process

 

Options

a method of improving the value of product or service by finding alternative ways and inputs available at lower cost

to enhance the value of product by adding new features

to use high quality inputs and reducing the labor cost of operation to increase the value of the product

a product development strategy in which customer develop the product for the company

 

 

40 Internal Benchmarking

 

Options

To adopt the best practices of an organization from same industry

To adopt the best practices of an organization from same country

To adopt the best practices from the same organization

To adopt the best practices from international business

 

41 MBNQA award means

B Malcom Baldrige National Quality Award

or

  1. Who developed 14 points to guide companies in quality development?
  1. who is  responsible for quality?
  1. Who is also known as Father of Quality Control?
  1. With total quality perspective, employees is empowered to think and make recommendations for which of the following?
  1. zero defect planning requires total commitment of ……….level management.
  1. …….seeks to improve the quality of process outputs by identifying and removing the causes of defects
  1. …………. and technological progress are key determinants of economic growth.
  1. …….is not a process tools for TQM systems
  1. …………..is used for projects aimed at creating new product or process design
  1. which is not the option applicable to the technology reference framework for advanced countries?
  1. which is technologically backward country?
  1. Which set of international standard focusess on company’s enviornment responsibility?
  1. While the terminology and expressions are
  1. Whis is not a process tools for TQM systems?
  1. ………………. drives business innovation and incubation in domains outside  current core
  1. ………………….. is the process of causing a system variable to conform to some desired value.
  1. A ………….. is a technology that has been in use for long enough that most of its initial faults and inherent problems have been removed or reduced by further development.
  1. A …………..is an interconnection of components forming a system configuration that will provide a desired system response.
  1. A business strategy  in which tasks are done in parallel considering every aspect of a product’s development process is known as ……….engineering.
  1. which is not correct for the statement ‘alternative technology is at the heart of development process’
  1. which is not correct for the value of human dignity?
  1. which is not part of technique?
  1. which is not related to management of technology?
  1. which is not the elements of TQM system?
  1. Any process that comes ito physical contact with the product that will be delivered to an external customer is ….
  1. appropriateness of a technology can be measured in terms of …..
  1. Assured quality is necessary for building customer confidence
  1. at the time of making an purchase agreement with a vendor, what is important to mention about inspection?
  1. which is incorrect?
  1. which is incorrect?
  1. which is not a factor for a good technology?
  1. which is not a problem in acquiring technology?
  1. which is not a production factors in consideration of a technology?
  1. Deming’s approach requires an organization-wide cultural ……………….
  1. Deming’s focus was on
  1. developing an energy efficient car is….
  1. development of man does not mean ………
  1. development of technological capabilities does not include …..
  1. evaluation of cost of quality is a programme to identify the price of non-conformance and the price of conformance
  1. Following are used in six sigma

 
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