Organizational Change & Development (AUGUST 2017)

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Organizational Change & Development
1. Explain Business Process Re-engineering
2. Is there any future of OD interventions in India?
3. What factors affect Organizational Development?
4. Why should organizations change?
5. Explain Teams and Groups with relevant examples
6. What is Action Research?
7. Explain the role of politics in Organizational Growth?
8. Explain the role of change manager in an organization. Would you recommend the change manager to be from within the company or outside?
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AXZ was a 40 yr. old organization. The company’s profits had dipped by 25%.This was the major cause of concern for the CEO. The top management wanted change in the organization. The old ways of working were deep rooted into the organization. But the senior management was divided on the opinion of introducing any change in the company. The external consultant could understand that this would involve not only extra effort on their part but also the issue of insecurity had taken seed in their mind too.
Q.No 1: How can the insecurities of the senior management team be put at rest?
Q.No 2: What OD intervention/s would you suggest in this case?
Q.No 3: Is the top management right in asking for change?
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1. Which of the following is not a way of overcoming resistance to change?
(A): Incentives
(B): Using symbols to signify a new era
(C): Involving those involved in the change process
(D): Bullying and harassing people in towing the line 2. Why might individuals resist organizational change?
(A): Lack of interest
(B): Pessimism
(C): Irritation
(D): All of the above
3. Which of the following is not one of the stages in Kurt Lewin’s famous three-stage prescriptive model of change developed in the 1950s?
(A): Moving to a new level
(B): Melting resistance
(C): Unfreezing current attitudes
(D): Refreezing attitudes at the new level
4. What do we mean by the term ‘strategic change’?
(A): Formal organisation structures
(B): The changes that inevitably result in organisations as they evolve in a changing environment
(C): The proactive management of change to achieve strategic objectives
(D): An mportant oranizational Change
5. Recognizing the need to change but responding in ways that have poor strategic fit with the business” refers to which of the following difficulties face by companies when they want to be innovative?
(A): Failure of perception
(B): Episodic Innovation
(C): Steady State Innovation
(D): Inappropriate innovation 6. Change agents facilitate the diagnostic phase by gathering, interpreting and presenting _________.
(A): Data
(B): Solutions
(C): Problems
(D): Alternatives
7. Which of the following is an organizational culture in which teams are formed to solve particular problems
(A): Power Culture
(B): Role Culture
(C): Person Culture
(D): Task Culture
8. Change management is mostly aligned with
(A): Marketing
(B): Financial management
(C): Strategic management
(D): Project management
9. Which of the following focuses on the choice of technologies and processes to be used for production and distribution?
(A): Entrepreneurial problem
(B): Managerial problem
(C): Administrative problem
(D): Engineering problem
10. Which of these best describes restraining forces?
(A): Resistance to change
(B): Unfreezing
(C): Negotiation
(D): Refreezing
11. When organizational systems and structures are realigned with the desired behaviours, this is referred to as:
(A): Refreezing
(B): Unfreezing
(C): Feedback
(D): Resistance
12. Which of the following terms describes “the process of planning, coordinating, and implementing changes to the information processing production, distribution, and system facilities”?
(A): Management
(B): Conflict Management
(C): Change management
(D): Crisis Management

13. Which of the following states is the most vulnerable to changes in the firm’s environment?
(A): Stable
(B): Unstable
(C): Neutral
(D): Constant
14. Identify the state in which a firm can withstand most environmental changes?
(A): Stable
(B): Unstable
(C): Neutral
(D): Constant
15. Which of the following management activities is most likely to use data mining from the sales data of business
(A): Cash Flow Forecasting
(B): Recruitment Interviewing
(C): Customer Relationship Management
(D): Strategic Management

16. Which of the following terms describes “selection of strategies from among alternative courses of action, both for the enterprise as a whole and for every department or section”?
(A): Planning
(B): Leading
(C): Organizing
(D): Controlling
17. Which of the following is Not an internal source of strategic organizational change?
(A): New corporate mission
(B): New company leadership
(C): Decline in employee’s morale
(D): Government regulations
18. Identify a model in which change is depicted in terms of process and content.
(A): Burke Litwin model
(B): Kurt Lewin Model
(C): Punctuated Equilibrium Model
(D): Organizational development model
19. Merger and acquisition is an example of which of the following
(A): Process Change
(B): Strategic Change
(C): Generative Change
(D): Adaptive Change
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20. A change agent is only a ____________to change
(A): Analyst
(B): Facilitator
(C): Person with Authority
(D): None of these
21. Which of the following is an OD intervention Technique?
(A): Exit Interview
(B): Quality Circle
(C): Organizational Restructuring
(D): Team Building 22. Which of the following statements is true with respect to training and development?
(A): Training is the process of developing the ability to perform both present and future jobs
(B): Development is the process of developing the necessary skills to perform the present job.
(C): Training is used to develop technical skills of non-managers
(D): Development is used to develop technical skills of non-managers.
23. Some of the indications of requirement of organisational development efforts are
(A): Reduced Customer Satisfaction
(B): Rapidly Increasing costs
(C): All of the above
(D): None of these
24. Some of the major benefits of the OD interventions are
(A): Improved Productivity
(B): Improved image of the organization
(C): Increase in home package
(D): None of these
25. Organizational Development interventions to reduce group conflicts are critical because
(A): It has an impact on organization’s functioning
(B): it’s impact on individual satisfaction
(C): it’s impact on team functioning
(D): All of the above
26. Most of the Organizational Development activities are based on all except
(A): Data based
(B): Problem Solving
(C): Interviews
(D): Scientific Method of Enquiry
27. Some of the changes in the performance due to OD, were seen in all tthese areas except
(A): Improved Quality level of the products
(B): Reduction in the manpower of the organization
(C): Increase in profit levels
(D): Increase in quality of Services
28. The refreezing stage of the model consists of
(A): Helping the client to integrate a new point of view
(B): Enhance Knowledge
(C): Get Support
(D): None of these
29. The essence of large scale systems change programme is
(A): Majority of participants agree on the nature of actions to be taken and the net desired result to be achieved
(B): Majority of the participants understand the situation
(C): Both (a) and (b)
(D): None of these
30. The OD consultant can build trust and commitment by way of all of these except
(A): By announcing confidentiality of the responses
(B): By announcing his authority
(C): by bringing openness amongst the members
(D): By inculcating candour amongst the members and consulltant
31. The team building interventions are directed towards main areas of
(A): Diagnosis
(B): Team and organizational processes
(C): Team Relationships
(D): All of the above
32. The unfreezing stage of the Changed process, consists of all except
(A): Provision of psychological safety
(B): Improved Listening Skills
(C): Creation of guilt or anxiety
(D): Disconfirmation
33. The organizational diagnosis means:-
(A): To identify strengths, weaknesses problem areas
(B): To find out discrepancies, between vision and desired future and current situations
(C): Both (A) and (B)
(D): None of the above
34. Cultural intervention concentrates on
(A): Traditions
(B): Precedents
(C): Practices
(D): All of the above
35. People in the organisation should be treated as
(A): Important resource
(B): Natural resource
(C): Working capital
(D): All of the above
36. For an Interdependency Intervention, in a group of Ten people, in order to interview others, how many individuals member of the team, each member would be required to do meet:-
(A): 6 members
(B): 7 members
(C): 8 members
(D): 9 members
37. As a result of recent studies in OD, number of views are now being developed, one of the most important concept on which the OD is constructed is that, of
(A): A normative value for culture and change
(B): Individual leadership
(C): both ‘A’ and ‘B’
(D): None of the above
38. Various types of tactics used by managers to accomplish their goals are known as
(A): Use of social networks
(B): Playing it straight
(C): Going around the formal system
(D): all of the above
39. The data collection on organisation is undertaken by the Consultant, by way of
(A): Interviews
(B): Press Briefings
(C): Social Network
(D): All of the above
40. In an organization there should be a ________ to be taken on business decisions
(A): Team approach
(B): Consistent Approach
(C): both ‘A’ and ‘B’
(D): None of the above We Also Provide SYNOPSIS AND PROJECT.
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