Organisational Behavior BBA 2 Sem

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Q1. OB is the study of individuals and group in organization. Discuss. Explain the levels of human behavior.

Q2. Explain which type of personality you have according to MBTI model.

Q3. How McClelland’s need theory is helpful in understanding an employees work motivation. Give examples to support your answer.

Q4. Learning is modification of behavior through practice, training, or experience. Explain with the help of social learning theory and with your own experience.

Q5. Write short note on any three of the following.

  1. a) Any two perceptual errors with examples
  2. b) Three ego states in Transactional Analysis
  3. c) ERG theory of motivation
  4. d) Work related attitudes Factors affecting human behavior


Q6. Communication is considered to be the most important and most effective ingredient of management process”. Give ways by which it can be made more effective.

Q7. Do a comparative analysis of leadership traits and styles of a corporate leader and a political leader.

Q8. A group can contribute to the effectiveness of an organization and if a group has problems, it can deteriorate the performance. Explain with the help of examples.


Case Study

                                          The Industrial Engineering Change


An industrial engineer, Jayesh was assigned to an electronic assembly department to devise methods of improvement. In one assembly operation he soon recognized that a new fixture might reduce labor cost by about 40%. He discussed the situation with the group leader Rakesh, and then with supervisor, Mukesh. Rakesh was indifferent, but Mukesh was interested in the offer and added certain suggestions to Jayesh’s idea.

Feeling that he had Mukesh’s approval, Jayesh had the fixture made. With the permission of Mukesh, he assigned an assembler (Radha) to try the fixture. She was cooperative and enthusiastic and on very first day exceeded the expected improvement of 40%. When Rakesh was shown the results at the end of the day, he claimed that this was one of the fastest workers in the department and that results could not be generalized for the whole department.

The next day, Jayesh asked Mukesh for another operator to help prove the fixture. At this point, Mukesh noted that the fixture did not include his idea fully. Jayesh explained that he had misunderstood but that he would include his suggestions fully in the next fixture built. Mukesh however continued to be negative about the fixture.

When Jayesh attempted to instruct the other assembler the way he had instructed Radha, her reaction was negative. In fact, when he stopped instructing her, it seemed that she deliberately decreased her speed of work as she used the fixture. She also made some negative comments about the fixture and asked Jayesh if he felt he deserved his pay check for this kind of effort. At the end of the day her productivity was 10% below normal production by the old method.

Q1. Do the SWOT analysis of the group in details

Q2. Review the activities of management for supporting the change. What suggestion you would give to Jayesh to implement this change–effort in organization.


Q3. Why do think Rakesh is indifferent towards Jayesh’s suggestion? Do differing attitudes play a role in it?

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Section C

Q1: Which of the following theories was proposed by Douglas McGregor?

  • Hierarchy of Needs Theory
  • Theory X and Theory Y
  • Two actor Theory
  • ERG Theory


Q2: What is the sequence of five stages of group development?

  • Forming, Storming, Norming, Performing, Adjourning
  • Norming, Adjourning ,Storming, Forming, Performing
  • Storming, Forming, Adjourning, Performing, Norming
  • Norming, Performing, Adjourning, Forming, Storming


Q3: Which of the following statement about personality is not correct?

  • Personality is always stable
  • Personality is a part of a person
  • Personality is the primary source of emotions in most people
  • Personality is an aggregate whole


Q4: An OB study would be at least likely to be used to focus on which of the following problems?

  • A fall in productivity in one shift of a manufacturing plant
  • A decrease in sales due to growing foreign competition
  • Excessive turnover of employees
  • An increase in absenteeism in a company


Q5: The creation of a whole that is greater than the sum of its parts is called–

  • Social Loafing
  • Synergy
  • Learning
  • Development


Q6: The degree to which members are attracted or loyal to the group is–

  • Cohesiveness
  • Synergy
  • Learning
  • Motivation


Q7: Which of the following is not a learning model?

  • Classical Conditioning
  • Operant Conditioning
  • Social Learning
  • Definite Learning


Q8: People are conscious, active participants in how they learn is theory of–

  • Social Learning Theory
  • Cognitive learning Theory
  • Definite Learning Theory
  • Classical Learning Theory


Q9: People work less hard in group because–

  • They don’t want to work
  • They think that there work is less noticeable in a group
  • They are not satisfied with their salary
  • They don’t like the boss


Q10: Assigning one’s personal attributes to another individual is–

  • Stereotyping
  • Stereotyping
  • Projection
  • Fundamental Attribution Error


Q11: One attribute of a person or situation is used to develop an overall impression of that individual or situation, is called–

  • Halo Error
  • Stereotyping
  • Projection
  • Selective perception


Q12: Which of the following factors is not there in big five model?

  • Extroversion
  • Openness & Experience
  • Sensing
  • Emotional Ability


Q13: Personality job fit theory is given by–

  • John Holland
  • Jerald Greenberg
  • Clayton Alerter
  • Fredrick Herzberg


Q14: When more duties are added to a job is called as–

  • Job Enrichment
  • Job Rotation
  • Job Enlargement
  • Job Description


Q15: A  tendency for individuals to attribute their own success to internal factors and place blame for failures on external factors-

  • Self Fulfilling bias (Self-serving bias)
  • Selective Bias
  • Halo Error
  • Projection


Q16: Which of the following enables employees to make decisions about their jobs-

  • Empowerment
  • Enrichment
  • Enlargement
  • Rotation

Q17: Which statement is wrong according to theory X?

  • People avoid work
  • People must be controlled
  • People avoid responsibility
  • People are self directed


Q18: Which of the following is not a component of attitude?

  • Affective
  • Behavioral
  • Cognitive
  • Directive


Q19: The ability to influence punishment is called–

  • Coercive Power
  • Reward Power
  • Legitimate Power
  • Reference Power


Q20: Eric Berne began to develop his theories of Transactional Analysis in–

  • 1930s’
  • 1940s’
  • 1950s’
  • 1960s’


Q21: A person in his/her parent ego is not–

  • Protective
  • Supportive
  • Judging
  • Spontaneous


Q22: A person who experiences anger, fear and frustration is in the following ego state–

  • Free Child ego
  • Rebellious Child Ego
  • Adapted Child Ego
  • Dangerous Child Ego


Q23: Responses regarded as appropriate and expected from another person is–

  • Ulterior Transaction
  • Crossed Transaction
  • Complementary Transaction
  • Response Transaction


Q24: Communication is not–

  • Something which occurs between people
  • An expression of thought
  • A social and emotional process
  • A study of society


Q25: The most required thing in communication is–

  • Clarity
  • Clarity
  • Perception
  • Emotion


Q26: Leadership is

  • Influencing and motivating people
  • Making people to work
  • A sense of responsibility towards others
  • Dictatorship


Q27: Behavioral theory of leadership is represented by the managerial grid. Managerial Grid was developed by–

  • House & Mitchell
  • Fred Fiedler
  • Robert Blake and Mouton
  • Paul Hersey and Kenneth Blanchard


Q28: Among the following groups, which are not leadership styles–

  • Dictatorial and Participative
  • Formal and Informal
  • Laissez faire and Autocratic
  • Democratic and Autocratic


Q29: The most important leadership trait is

  • A sense of cooperation
  • A sense of cooperation
  • Communication
  • Goal directed behavior


Q30: A theory which describes leadership in terms of certain personal and special characteristics that are not acquired by knowledge and training but are considered inherited. The theory is–

  • Behavior Theory
  • Path Goal Theory
  • Contingency Theory
  • Trait Theory


Q31: Trait Theory

  • Attitude
  • Social need
  • Security
  • Goal achievement


Q32: A group which is determined by the organizational chart depicting the approved formal connections between individuals in an organization is called-

  • Task Group
  • Command Group
  • Standing Committee
  • Interest Group


Q33:  The unspoken messages about ‘corporate culture’ are–

  • Cultural Group
  • Stories
  • Ceremonies and rites
  • Organizational heroes


Q34: There are various areas within the organizational domain where changes can be brought about for operational enhancement of the organization as well as desirable behavior of members. Find the changes which are not an Organizational change among the following.

  • Strategic Changes
  • People Oriented Changes
  • Perceptual Changes
  • Structural Changes


Q35: ‘There are various ways to manage resistance to change in the organization’ the most important being–

  • Participation and involvement
  • Participation and involvement
  • Timing of Change
  • Timing of Change


Q36: Out of the following which is not a conflict resolution method–

  • Avoiding
  • Competing
  • Accommodating
  • Filtering


Q37: Organizational development interventions are the building blocks that are planned activities designed to improve the organization’s functioning through participation of the organizational members. One of the activities involves collection of all the information about the state of the organization according to which action plans are designed to improve the health of the organization. This activity is–

  • Team Building
  • Intergroup Relationships
  • Methodologies Employed
  • Diagnostic Activities


Q38: In conflict resolution methods ’I win you win’ is–

  • Compromising
  • Accommodating
  • Competing
  • Collaborating


Q39: The organizations are interested that the employees behave in a manner that is desirable by the organization. The process by which certain types of behaviors are strengthened is known as–

  • Reinforcement
  • Motivation
  • Orientation
  • Development


Q40: Which of the following conflict resolution style is assertive and uncooperative?

  • Competing
  • Collaborating
  • Compromising
  • Avoiding

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